Database Administrator

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

NTT DATA, Inc. is looking for an Applications Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This role involves providing essential support for critical software applications, including ERP and Middleware. Responsibilities include monitoring client applications, resolving incidents, and ensuring service level agreements. The ideal candidate will have entry-level experience in server and storage administration, a client-focused mindset, and a bachelor's degree in information technology. Join us to enhance your career in a diverse and supportive environment.

Qualifications

• Entry-level experience in managing platforms including Windows Server, Linux Server, and Virtualization.
• Basic knowledge of ERP, Windows, SQL, and Webserver technologies.
• Strong planning and anticipation skills.

Responsibilities

• Monitor and manage client applications and respond to service requests.
• Resolve low-complexity incidents to maintain application availability.
• Create and update knowledge articles to enhance service delivery.

Skills

Client-focused mindset

Active listening skills

Planning skills

Collaboration across cultures

Education

Bachelor’s degree in information technology/computing

Tools

Windows Server Administration

Linux Server Administration

Virtualization Administration

SQL

Oracle Middleware

Job description

Applications Managed Services Engineer (L1)

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, including ERP and Middleware technologies. You will be the go‑to problem solver, proactively identifying, investigating, and resolving application‑based incidents to ensure that we consistently meet our Service Level Agreements (SLAs).

Your day will include monitoring and managing client applications, responding to service requests, and resolving low‑complexity incidents to keep our clients' applications running smoothly. You will work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed. Your role includes executing approved maintenance activities such as patching and making configuration changes.

Communication is key in this role. You will provide support to clients via phone or chat, ensuring that their needs are met efficiently and effectively. Additionally, you will create and update knowledge articles to help streamline processes and improve service delivery. Opportunities for work optimization, including automation and process improvements, will be a focus of your responsibilities.

Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will ensure that our clients always have a smooth and efficient experience.

Qualifications

• Entry‑level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Basic knowledge of infrastructure and technology within supported technical domains (e.g., ERP, Windows, Linux, SQL, Oracle Middleware, and Webserver).
• Strong planning skills, with the capability to anticipate and adapt to changing circumstances.
• A client‑focused mindset, with the ability to understand and prioritize client needs.
• The ability to communicate and work effectively across different cultures and social groups.
• Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting.
• A positive outlook, even when working under pressure or putting in longer hours as needed.
• A bachelor’s degree in information technology/computing, or equivalent work experience.

Workplace type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.