Kids Education Branch Leader: Growth & Engagement

Ruangguru; Jakarta Utara; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Ruangguru is seeking a Branch Operations Lead to coordinate and oversee the performance of branches in the Jakarta region. You will drive academic processes, student engagement, and enrollment through events, promotions, and marketing activities.

You will manage branch PnL, analyze local market conditions, and implement revenue growth strategies while ensuring an outstanding customer experience and loyalty across multiple sites. Strong leadership and bilingual communication are essential.

Qualifications

• Bachelor’s Degree in any major.
• Proven leadership experience in Sales & Marketing, Business Development, or Business Operations.
• Experience in early childhood education, kids-focused businesses, education, or a start-up environment is an advantage.
• Good knowledge of people management with proven experience in leading and managing a team.
• Strong communication skills in both Bahasa Indonesia and English.

Responsibilities

• Coordinate and oversee the operations of one or multiple branches within the assigned regional area.
• Lead and execute branch-level initiatives, including events, promotions, and other marketing activities, to drive student engagement, acquisition, and enrollment.
• Manage branch Profit & Loss (PnL) performance by assessing local market conditions, identifying current and potential sales opportunities, and implementing strategies to optimize revenue and business performance.
• Oversee the end-to-end customer experience and journey, ensuring service quality, customer satisfaction, and long-term customer loyalty.

Skills

Leadership

Branch Operations

Sales & Marketing

People management

Customer experience

Communication

Bahasa Indonesia

English

Education

Bachelor's Degree in any major

Job description

Ruangguru is seeking a Branch Operations Lead to coordinate and oversee the performance of branches in the Jakarta region. You will drive academic processes, student engagement, and enrollment through events, promotions, and marketing activities.

You will manage branch PnL, analyze local market conditions, and implement revenue growth strategies while ensuring an outstanding customer experience and loyalty across multiple sites. Strong leadership and bilingual communication are essential.