Branch Operations & Growth Leader

Ruangguru; Indonesia; On-site; IDR 390,600,000 - 669,600,000; Full time

Job summary

Ruangguru is seeking a Branch Operations Leader in Indonesia to coordinate and manage multiple branches regionally, ensuring smooth academic processes and consistent service quality.

You will drive branch activities, events, and promotions to boost student engagement and enrollment while overseeing PnL and local market opportunities to optimize revenue. You will also manage the end-to-end customer experience, fostering loyalty across all touchpoints.

Qualifications

• Leadership experience in Sales, Marketing, Business Development, or Business Operations.
• Bachelor’s Degree in any major.
• Ability to manage a team and people management skills.

Responsibilities

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment.
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue.
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty.

Skills

Leadership experience

People management

Customer experience management

Sales & marketing basics

Education

Bachelor’s Degree

Job description

Ruangguru is seeking a Branch Operations Leader in Indonesia to coordinate and manage multiple branches regionally, ensuring smooth academic processes and consistent service quality.

You will drive branch activities, events, and promotions to boost student engagement and enrollment while overseeing PnL and local market opportunities to optimize revenue. You will also manage the end-to-end customer experience, fostering loyalty across all touchpoints.