Junior ICT Support Engineer: Windows, 365 & Helpdesk

PT Petrolink Services Indonesia; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Petrolink is seeking a Junior ICT Support Services Engineer to provide technical support for business applications, systems, and end-user devices. You will troubleshoot hardware, software, and Microsoft 365 issues, support users, and maintain ICT assets in a structured service desk environment.

You will help ensure ICT services are available, reliable, and secure by following established processes and organizational standards, with opportunities to grow in a multinational energy tech company.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support, help desk, or service desk roles.
• Proficiency in Windows client operating systems, Microsoft 365, Active Directory and user management, hardware and software troubleshooting, basic networking troubleshooting, and endpoint protection/antivirus tools.
• Strong communication and interpersonal skills, problem-solving and analytical thinking, willingness to learn and adapt, ability to work effectively in a team environment, and good time management skills.
• Basic IT certifications such as ITIL, CompTIA A+, Microsoft certifications, or CCNA are preferred but not mandatory.

Responsibilities

• Support the security of business applications by following defined processes and best practices.
• Install, configure, and troubleshoot Microsoft 365 applications, including Exchange, Teams, and SharePoint.
• Perform preventive maintenance activities on end-user systems.
• Manage and resolve support tickets within an SLA-driven service desk environment.
• Monitor incoming requests, work on assigned tickets, and escalates issues when required.
• Provide end-user support as the primary point of contact for ICT-related issues.
• Configure, deploy, and support Windows workstations and end-user devices.
• Troubleshoot and resolve hardware, software, and basic network issues.
• Manage Active Directory user accounts, groups, and permissions.
• Maintain ICT asset inventory and support asset life-cycle management.
• Manage and support endpoint protection and antivirus solutions.

Education

Diploma or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ITIL

CompTIA A+

Microsoft certifications

CCNA

Job description

Petrolink is seeking a Junior ICT Support Services Engineer to provide technical support for business applications, systems, and end-user devices. You will troubleshoot hardware, software, and Microsoft 365 issues, support users, and maintain ICT assets in a structured service desk environment.

You will help ensure ICT services are available, reliable, and secure by following established processes and organizational standards, with opportunities to grow in a multinational energy tech company.