Helpdesk ICT Support Analyst | Windows & M365 | Growth

PT Bimatekno Karyatama Konsultan; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Beca seeks a talented Helpdesk Analyst to join the IT Customer Service team. You will apply your technical expertise to provide ICT support across our users, ensuring compatibility with over 1600 applications and enabling the work they do.

You will handle end-user hardware and software issues, share knowledge, and communicate clearly with colleagues and clients while growing your IT career within a collaborative, inclusive environment.

Qualifications

• 1-3 years' experience in IT Helpdesk, Service Desk, or Desktop Support.
• Strong knowledge of Windows, M365, Active Directory, Intune, Configuration Manager.
• Excellent troubleshooting, communication, and customer service skills.
• A proactive mindset and passion for technology.
• Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues.
• You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge.
• Good communication skills with the ability to listen effectively and communicate clearly with a range of people.
• You’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications.

Responsibilities

• Deliver a high-quality standard of service to internal and external clients.
• Manage, prioritize or upscale, Incidents and Service Requests aiming to maintain a high level of customer satisfaction.
• Promote and manage the sharing of knowledge and information.
• Provide timely and appropriate communications to clients, ICT team leaders and managers.
• Provide end-user IT support for hardware and software.
• Train and support Beca staff on Beca ICT Systems as appropriate.
• Participate professionally and enthusiastically within the team.
• Maintain relevant knowledge and documentation systems.
• Provide support on special projects as directed.
• Understands the broader team and manages escalations accordingly.
• Maintain positive working relationships even when the situation becomes difficult.
• Achieve team objectives through collective individual effort.
• Build rapport and communicate professionally with all team members and clients.

Skills

Troubleshooting

Customer service

Communication skills

Proactive mindset

IT support

Team player

Laptop rollout

Tools

Windows

M365

Active Directory

Intune

Configuration Manager

Ntra ID

Job description

Beca seeks a talented Helpdesk Analyst to join the IT Customer Service team. You will apply your technical expertise to provide ICT support across our users, ensuring compatibility with over 1600 applications and enabling the work they do.

You will handle end-user hardware and software issues, share knowledge, and communicate clearly with colleagues and clients while growing your IT career within a collaborative, inclusive environment.