Jr. ICT Support Services Engineer

PT Petrolink Services Indonesia; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Petrolink is seeking a Junior ICT Support Services Engineer to provide technical support for business applications, systems, and end-user devices. You will troubleshoot hardware, software, and Microsoft 365 issues, support users, and maintain ICT assets in a structured service desk environment.

You will help ensure ICT services are available, reliable, and secure by following established processes and organizational standards, with opportunities to grow in a multinational energy tech company.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support, help desk, or service desk roles.
• Proficiency in Windows client operating systems, Microsoft 365, Active Directory and user management, hardware and software troubleshooting, basic networking troubleshooting, and endpoint protection/antivirus tools.
• Strong communication and interpersonal skills, problem-solving and analytical thinking, willingness to learn and adapt, ability to work effectively in a team environment, and good time management skills.
• Basic IT certifications such as ITIL, CompTIA A+, Microsoft certifications, or CCNA are preferred but not mandatory.

Responsibilities

• Support the security of business applications by following defined processes and best practices.
• Install, configure, and troubleshoot Microsoft 365 applications, including Exchange, Teams, and SharePoint.
• Perform preventive maintenance activities on end-user systems.
• Manage and resolve support tickets within an SLA-driven service desk environment.
• Monitor incoming requests, work on assigned tickets, and escalates issues when required.
• Provide end-user support as the primary point of contact for ICT-related issues.
• Configure, deploy, and support Windows workstations and end-user devices.
• Troubleshoot and resolve hardware, software, and basic network issues.
• Manage Active Directory user accounts, groups, and permissions.
• Maintain ICT asset inventory and support asset life-cycle management.
• Manage and support endpoint protection and antivirus solutions.

Education

Diploma or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ITIL

CompTIA A+

Microsoft certifications

CCNA

Job description

Petrolink is a global company that specializes in user-driven technology for the Oil and Gas Industry. We are currently looking for a new ICT Support Services Engineer (Junior level) to join our team. The person in this position will need to provide technical support for business applications, systems, and end-user devices. The role involves troubleshooting hardware, software, and Microsoft 365 issues, supporting users, maintaining ICT assets, and assisting with routine maintenance activities.

The successful candidate will help ensure the availability, reliability, and security of ICT services by following established processes, best practices, and organizational standards.

Duties & Responsibilities

• Support the security of business applications by following defined processes and best practices.
• Install, configure, and troubleshoot Microsoft 365 applications, including Exchange, Teams, and SharePoint.
• Perform preventive maintenance activities on end-user systems.
• Manage and resolve support tickets within an SLA-driven service desk environment.
• Monitor incoming requests, work on assigned tickets, and escalates issues when required.
• Provide end-user support as the primary point of contact for ICT-related issues.
• Configure, deploy, and support Windows workstations and end-user devices.
• Troubleshoot and resolve hardware, software, and basic network issues.
• Manage Active Directory user accounts, groups, and permissions.
• Maintain ICT asset inventory and support asset life-cycle management.
• Manage and support endpoint protection and antivirus solutions.

Skills & Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support, help desk, or service desk roles.
• Proficiency in Windows client operating systems, Microsoft 365, Active Directory and user management, hardware and software troubleshooting, basic networking troubleshooting, and endpoint protection/antivirus tools.
• Strong communication and interpersonal skills, problem-solving and analytical thinking, Willingness to learn and adapt, ability to work effectively in a team environment, and good time management skills.
• Basic IT certifications such as ITIL, CompTIA A+, Microsoft certifications, or CCNA are preferred but not mandatory.

Please find our Privacy Notice for applicants on this following link: https://www.petrolink.com/privacy-notice-job-applicants/

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Information Technology Services 101-1,000 employees

Petrolink is a well-established information and communications technology service company specializing in the energy sector.

Today Petrolink provides services in more than 40 countries worldwide through four regions in North America, Latin America, Europe, Africa, and Asia.

Petrolink continues to recruit and train highly skilled and internationally experienced employees from the energy sector, software development, and information and communications technology industries. All these employees are team players with a passion for service delivery and an uncommon ability to make strong connections between people, data, and action for better and faster decisions.

Petrolink is a well-established information and communications technology service company specializing in the energy sector.

Today Petrolink provides services in more than 40 countries worldwide through four regions in North America, Latin America, Europe, Africa, and Asia.

Petrolink continues to recruit and train highly skilled and internationally experienced employees from the energy sector, software development, and information and communications technology industries. All these employees are team players with a passion for service delivery and an uncommon ability to make strong connections between people, data, and action for better and faster decisions.