ICT Support Analyst - Helpdesk

PT Bimatekno Karyatama Konsultan; Jakarta Selatan; On-site; IDR 100,000,000 - 180,000,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive work environment

Industry experts across APAC

Job summary

Beca is seeking a talented Helpdesk Analyst to support our IT Customer Service team. You will ensure hardware and software solutions, including 1600+ applications, are available to users across the business. Provide timely 1st/2nd line ICT support to all Beca users.

You will handle incidents, build knowledge, and communicate effectively with teams. The role emphasizes proactive problem solving and a collaborative mindset within a diverse APAC environment.

Qualifications

• 1-3 years' experience in IT Helpdesk, Service Desk, or Desktop Support.
• Strong knowledge of Windows, M365, Active Directory, Intune, and Configuration Manager.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Deliver a high-quality standard of service to internal and external clients.
• Manage, prioritize or escalate incidents and service requests to maintain customer satisfaction.
• Promote and manage the sharing of knowledge and information.

Skills

IT Helpdesk

Service Desk

Desktop Support

Windows

M365

Active Directory

Intune

Configuration Manager

Tools

Windows

M365

Active Directory

Intune

Configuration Manager

Job description

The Opportunity

We are seeking a talented and self-motivated Helpdesk Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware and software solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines. Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business.

Key Responsibilities

• Deliver a high-quality standard of service to internal and external clients
• Manage, prioritize or escalates, Incidents and Service Requests aiming to maintain a high level of customer satisfaction
• Promote and manage the sharing of knowledge and information
• Provide timely and appropriate communications to clients, ICT team leaders and managers
• Provide end-user IT support for hardware and software
• Train and support Beca staff on Beca ICT Systems as appropriate
• Participate professionally and enthusiastically within the team
• Maintain relevant knowledge and documentation systems
• Provide support on special projects as directed
• Understand the broader team and manage escalations accordingly
• Maintain positive working relationships even when the situation becomes difficult
• Achieve team objectives through collective individual effort
• Build rapport and communicate professionally with all team members and clients

About you

1-3 years' experience in IT Helpdesk, Service Desk, or Desktop Support. Strong knowledge of Windows, M365, Windows, ntra ID, Active Directory, Configuration Manager, Intune, security, file and directory permissions, adding/deleting users, etc Excellent troubleshooting, communication, and customer service skills. A proactive mindset and passion for technology. Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge. Good communication skills with the ability to listen effectively and communicate clearly with a range of people. You’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. Most of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career.

What we offer

A career with Beca will provide you with: Professional development opportunities. A supportive and caring work environment where you can bring your whole self to work. Opportunities to learn from our industry experts and technical gurus across the Asia Pacific. A highly supportive environment of sharing and collaboration. Beca prides itself on supporting a diverse and inclusive culture.