IT Helpdesk Intern - Windows & Mac Support, Hybrid

AI Rudder Pte Ltd; Jakarta Pusat; Hybrid; IDR 44.640.000 - 66.960.000; Vollzeit

Zusammenfassung

AI Rudder Pte Ltd is seeking a junior IT support professional in Jakarta to help with hardware, software, and network issues across Windows and macOS environments. You will assist with onboarding, account setup, and basic Microsoft 365 administration.

Ideal candidates are final-year students or recent graduates in IT fields, with a willingness to learn and strong problem-solving and communication skills. Hybrid work arrangement and global collaboration are part of the role.

Qualifikationen

• Final-year student or fresh graduate in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, operating systems (Windows 11 & macOS), networking concepts (IP Address, DHCP, DNS, Wi‑Fi), Microsoft 365 applications, and computer/peripheral troubleshooting.
• Willingness to learn new technologies and enterprise IT systems.
• Strong problem-solving, analytical, communication, and interpersonal skills.
• Customer-service oriented with the ability to work independently as well as collaboratively in a team.
• Good written and spoken English is a plus.

Aufgaben

• Provide first-level IT support for hardware, software, and network-related issues.
• Troubleshoot Windows, macOS, printers, monitors, docking stations, and other office peripherals.
• Install, configure, and maintain company-approved software and applications.
• Set up laptops, desktops, and accessories for new employees, and collect IT equipment during employee offboarding.
• Assist with user account creation, password resets, and basic Microsoft 365 administration.
• Support Wi-Fi connectivity troubleshooting and perform basic network checks.
• Maintain accurate IT asset inventory, ensuring all equipment is properly labeled, organized, and tracked.
• Assist in maintaining meeting room IT equipment, including TVs, conference cameras, and audio devices.
• Document IT incidents, resolutions, and standard operating procedures.
• Escalate complex technical issues to the Regional IT Engineer when necessary.
• Follow company IT security policies and best practices.
• Perform other IT-related tasks as assigned by the Regional IT Engineer.

Kenntnisse

Windows 11

macOS

Networking basics

Microsoft 365

Customer service

English

Ausbildung

IT-related degree or current study

Jobbeschreibung

AI Rudder Pte Ltd is seeking a junior IT support professional in Jakarta to help with hardware, software, and network issues across Windows and macOS environments. You will assist with onboarding, account setup, and basic Microsoft 365 administration.

Ideal candidates are final-year students or recent graduates in IT fields, with a willingness to learn and strong problem-solving and communication skills. Hybrid work arrangement and global collaboration are part of the role.