IT Technical Support

Ucoal; Sumatera Selatan; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Ucoal is seeking an IT Support Specialist to deliver hands-on technical support for hardware, software, networks, and printers across sites. You will install and maintain desktops, laptops, enterprise apps, and CCTV systems, ensuring systems run smoothly and issues are resolved promptly.

The role requires strong troubleshooting skills, Windows 10/11 and Microsoft 365 proficiency, and the ability to work both independently and within a team.

Qualifications

• Diploma or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Experience as IT Support Specialist or Desktop Support preferred.
• Strong hardware/software troubleshooting and basic networking knowledge.
• Proficient with Windows OS and Microsoft 365 apps.
• Good communication and analytic problem-solving abilities.
• Ability to work independently and in a team; willing to relocate within Ucoal areas.

Responsibilities

• Provide technical support to internal users across hardware, software, network, and printers.
• Install, configure, maintain, and troubleshoot desktops and laptops.
• Manage and track helpdesk tickets from receipt to resolution.
• Install operating systems and enterprise software; support CCTV systems.
• Troubleshoot LAN/Wi‑Fi/VPN connectivity and basic network devices.
• Maintain IT infrastructure and asset inventory; coordinate with vendors.

Skills

Windows OS

Microsoft 365

Networking basics

Hardware & software troubleshooting

Communication

Problem solving

Teamwork

Independent work

Education

Diploma / Bachelor’s Degree in CS / IT

Tools

Active Directory

Microsoft 365 administration

Helpdesk/IT Ticketing systems

AnyDesk/TeamViewer/RDP

Job description

Job Description:

• Provide technical support to internal users regarding hardware, software, network, printers, and other IT equipment.
• Perform installation, configuration, maintenance, and troubleshooting of desktop and laptop computers.
• Manage and track helpdesk tickets from initial receipt through to full resolution.
• Install and configure operating systems, enterprise software, and application suites required by the company.
• Install, configure, and maintain CCTV systems to support operational, security, and facility needs.
• Troubleshoot connectivity issues related to LAN, Wi-Fi, VPN, and basic network devices.
• Conduct routine maintenance and preventative checks on all IT infrastructure and hardware.
• Install, maintain, and repair radio communication equipment, including handheld (HT) and mobile (Rig) radios.
• Maintain accurate inventory and asset tracking for all company IT assets.
• Coordinate with vendors and internal IT departments to resolve escalated or complex technical issues.

Responsibilities:

Responsible for providing technical support to all employees, ensuring company hardware, software, networks, and IT systems run smoothly, and helping resolve technical issues quickly and effectively.

Requirements:

• Diploma / Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or a related field.
• Prior experience as an IT Support Specialist / Desktop Support is preferred.
• Strong understanding of computer hardware and software troubleshooting.
• Solid knowledge of basic networking concepts, including TCP/IP, LAN, Wi-Fi, DNS, DHCP, and VPN.
• Proficient in Windows OS and Microsoft Office / Microsoft 365 applications.
• Strong communication and analytical problem-solving skills.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to work on an 8:2 roster system and be deployed/relocated to other sites within the Ucoal operational area.
• Nice to Have / Preferred Qualifications:
  • Familiarity with Active Directory, Microsoft 365 administration, or Helpdesk/IT Ticketing systems.
  • Hands‑on experience with remote support tools (e.g., AnyDesk, TeamViewer, RDP).
  • Basic understanding of information security principles and IT Asset Management (ITAM).