Jakarta FinTech Operations Lead: Scale & SOPs

amIT Global Solutions Sdn Bhd; Banten; On-site; IDR 500,000,000 - 750,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd in Jakarta, Indonesia, is seeking an experienced Operations Manager to lead end-to-end operations and scale processes for a fast-growing fintech company.

Reporting to the CEO, you will design SOPs, optimize workflows, build high-performance teams, and drive cross-functional collaboration across Sales, Product, Technology, Finance and Customer Support to sustain rapid expansion.

Qualifications

• Minimum 5 years of managerial experience leading and scaling operations in fintech, SaaS, or high-growth tech environments.
• Experience managing cross-functional operational teams and implementing operational excellence initiatives.
• Strong understanding of process design, workflow optimization, SOP development, and business process improvement methodologies.
• Demonstrated experience managing operational budgets, resource planning, and cost-efficiency programs.
• Excellent project management, organizational planning, and operational execution capabilities.
• Strong analytical, problem-solving, and decision-making skills with the ability to identify operational risks and implement practical solutions.
• Excellent leadership, stakeholder management, communication, and team development skills.
• Professional proficiency in Mandarin for business communication and reporting is required.
• Working proficiency in English for cross-functional collaboration and business communication.
• Highly adaptable, proactive, solution-oriented, and capable of performing effectively within a fast-paced, high-growth business environment.

Responsibilities

• Lead end-to-end business operations to ensure efficient daily execution and organizational scalability.
• Design, implement, maintain, and continuously improve operational policies, SOPs, and workflow frameworks.
• Build, manage, coach, and develop high-performing operations teams while promoting accountability and operational excellence.
• Collaborate closely with Sales, Product, Technology, Finance, and Customer Support departments to ensure alignment of operational execution with business objectives.
• Monitor operational performance, identify process inefficiencies, and implement continuous improvement initiatives.
• Develop operational strategies that improve productivity, service quality, and customer experience.
• Manage departmental budgets and implement cost optimization initiatives while maintaining operational effectiveness.
• Identify operational risks, bottlenecks, and execution gaps, implementing sustainable solutions to improve business performance.
• Prepare operational reports, performance metrics, and recommendations for executive management.
• Support organizational growth by developing scalable operational structures capable of supporting long-term business expansion.

Skills

Leadership

Cross-functional collaboration

Project management

Analytical thinking

Problem solving

Stakeholder management

Communication skills

Team development

Adaptability

Proactive mindset

Solution-oriented

Education

Bachelor's degree in Business Administration / related field

Job description

amIT Global Solutions Sdn Bhd in Jakarta, Indonesia, is seeking an experienced Operations Manager to lead end-to-end operations and scale processes for a fast-growing fintech company.

Reporting to the CEO, you will design SOPs, optimize workflows, build high-performance teams, and drive cross-functional collaboration across Sales, Product, Technology, Finance and Customer Support to sustain rapid expansion.