Jakarta FinTech Operations Lead - Scale & SOPs

MatchaTalent; Bekasi; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

MatchaTalent in Jakarta, Indonesia seeks an experienced Operations Manager to lead end-to-end operations and drive scalable growth in a fast-paced fintech/SaaS environment. You will design SOPs, optimize workflows, manage budgets, and build a high-performing team to support cross-functional execution with Sales, Product, Technology, Finance and Support.

The role requires strong leadership, process design expertise, and proficiency in Mandarin and English for business communication.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• ≥5 years of managerial ops experience in fintech/SaaS or high-growth startups.
• Experience leading cross-functional teams and implementing ops initiatives.
• Strong process design, SOP development, and process improvement knowledge.
• Experience managing budgets, resource planning, and cost-efficiency programs.
• Excellent project management, organizational planning, and execution.
• Mandarin business proficiency and English for collaboration.

Responsibilities

• Lead and oversee end-to-end business operations to ensure efficient daily execution and organizational scalability.
• Design, implement, maintain, and continuously improve operational policies, standardized operating procedures (SOPs), and workflow frameworks.
• Build, manage, coach, and develop high-performing operations teams while promoting accountability and operational excellence.
• Collaborate closely with Sales, Product, Technology, Finance, and Customer Support departments to ensure alignment of operational execution with business objectives.
• Monitor operational performance, identify process inefficiencies, and implement continuous improvement initiatives.
• Develop operational strategies that improve productivity, service quality, and customer experience.
• Manage departmental budgets and implement cost optimization initiatives while maintaining operational effectiveness.
• Identify operational risks, bottlenecks, and execution gaps, implementing sustainable solutions to improve business performance.
• Prepare operational reports, performance metrics, and recommendations for executive management.
• Support organizational growth by developing scalable operational structures capable of supporting long-term business expansion.

Skills

Leadership

Cross-functional collaboration

Project management

Analytical skills

Problem solving

Education

Bachelor's degree in Business Administration, Management, Operations Management, Industrial Engineering, or related

Job description

MatchaTalent in Jakarta, Indonesia seeks an experienced Operations Manager to lead end-to-end operations and drive scalable growth in a fast-paced fintech/SaaS environment. You will design SOPs, optimize workflows, manage budgets, and build a high-performing team to support cross-functional execution with Sales, Product, Technology, Finance and Support.

The role requires strong leadership, process design expertise, and proficiency in Mandarin and English for business communication.