Jakarta Field Collections Specialist - Pre Write Off

Sephora; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC in Jakarta is seeking a Staff Collection Field Payment Assistant Pre Write Off to support timely arrears handling in the field, while upholding HSBC’s professional image and following prescribed guidelines.

You will perform field visits, engage customers in repayment discussions, and coordinate with branches using EFT/credit card procedures to ensure accurate, compliant cash receivable processing.

Qualifications

• Strong working knowledge of accounts receivable.
• Attention to detail and accuracy.
• Good communication and interpersonal skills.
• Strong organisational and decision-making skills.
• Ability to problem-solve.
• Negotiation and conflict management skills.
• Strong experience in general bookkeeping procedures.
• Proficient in relevant computer applications.

Responsibilities

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries.
• Provide receipt/payment support to branches.
• Reconcile customer accounts in Sage Accounting Software.
• Communicate with clients via phone and/or email.
• Relieve for Accounts Payable when required.

Skills

Accounts receivable

Attention to detail

Communication skills

Organisational skills

Problem-solving

Negotiation

General bookkeeping

Computer applications

Education

Associates or better in Accounting

Tools

Sage Accounting Software

Job description

HSBC in Jakarta is seeking a Staff Collection Field Payment Assistant Pre Write Off to support timely arrears handling in the field, while upholding HSBC’s professional image and following prescribed guidelines.

You will perform field visits, engage customers in repayment discussions, and coordinate with branches using EFT/credit card procedures to ensure accurate, compliant cash receivable processing.