Field Collections Specialist – Arrears & Reconciliation

Pt Internusa Jayaabadi Sentosa; Jawa Barat; On-site; IDR 90,000,000 - 110,000,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to support the bank’s arrears management. The role involves visiting customers, offering solutions, and negotiating sustainable repayment arrangements while upholding the bank’s standards and regulatory guidelines.

Successful candidates will manage invoices, EFT/credit card receipting, refunds, and balance reconciliations, working collaboratively with branches and clients to ensure timely payments.

Qualifications

• Minimum bachelor’s degree.
• Experience in collection industry.
• Readiness to work in field job.
• Diligent and independent.
• High integrity.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Able to work in a team.

Responsibilities

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries.
• Provide receipt/payment support to branches.
• Reconcile customer accounts in Sage Accounting Software.
• Communicate with clients via phone and/or email.
• Relieve for Accounts Payable when required.

Skills

Accounts receivable

Attention to detail

Communication skills

Organisational skills

Problem solving

Negotiation skills

Bookkeeping

Computer applications

Education

Accounting degree

Tools

Sage Accounting Software

Job description

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to support the bank’s arrears management. The role involves visiting customers, offering solutions, and negotiating sustainable repayment arrangements while upholding the bank’s standards and regulatory guidelines.

Successful candidates will manage invoices, EFT/credit card receipting, refunds, and balance reconciliations, working collaboratively with branches and clients to ensure timely payments.