Field Payment & Recovery Specialist (Jakarta)

Pt Cimb Niaga Tbk; Tangerang; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to perform field visits, remind customers and negotiate arrears while maintaining the bank's image. The role focuses on finding workable repayment solutions for customers in difficulty.

You will engage customers, document interactions, and support the bank's collection process within prescribed guidelines to achieve sustainable outcomes for both the client and HSBC.

Qualifications

• Role involves field visits to remind customers and negotiate arrears while upholding bank image.
• Engage customers during financial difficulties to reach sustainable repayment agreements.
• Provide professional service to help customers solve problems following guidelines.

Responsibilities

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing

Job description

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to perform field visits, remind customers and negotiate arrears while maintaining the bank's image. The role focuses on finding workable repayment solutions for customers in difficulty.

You will engage customers, document interactions, and support the bank's collection process within prescribed guidelines to achieve sustainable outcomes for both the client and HSBC.