Field Collections Specialist – Pre Write-Off

Pt. Gajah Hidayah Mulia; Jawa Barat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

HSBC in Jakarta seeks a Staff Collection Field Payment Assistant Pre Write Off to support customer negotiations during arrears. The role involves field visits, gentle reminders, and solutions to help customers meet commitments while upholding bank standards.

The successful candidate will have a bachelor's degree, experience in collections, strong negotiation and communication skills, and the ability to work independently in a team under pressure.

Qualifications

• Minimum bachelor's degree.
• Experience in collection industry.
• Readiness to work in Field job.
• Diligent and independent with integrity.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Able to work in a team.

Responsibilities

• Visit customers in the field to remind and negotiate arrears while upholding bank standards.
• Engage and support customers through financial difficulties to reach sustainable repayment agreements.
• Deliver professional service to enhance customer satisfaction and compliance with regulations.

Skills

Negotiation

Communication

Field work

Independence

Teamwork

Diligence

Pressure handling

Education

Bachelor's degree

Job description

HSBC in Jakarta seeks a Staff Collection Field Payment Assistant Pre Write Off to support customer negotiations during arrears. The role involves field visits, gentle reminders, and solutions to help customers meet commitments while upholding bank standards.

The successful candidate will have a bachelor's degree, experience in collections, strong negotiation and communication skills, and the ability to work independently in a team under pressure.