Field Collections Supervisor – Pre Write-Off

Indofood Group; Jawa Barat; On-site; IDR 42,000,000 - 60,000,000; Full time

Job summary

HSBC in Jakarta is seeking a Staff Collection Field Payment Assistant Pre Write Off to support our collections operations. You will visit customers, offer solutions, and negotiate arrears repayments while upholding the bank's standards and guidelines.

Key duties include submitting invoices, processing cash receipts, researching refunds, and reconciling customer accounts in Sage. You will work in a field role, require strong negotiation and communication skills, and collaborate closely with

Qualifications

• Associates or better in Accounting
• Experience in collection industry
• Readiness to work in Field job
• Proficiency in English
• Independent and high integrity

Responsibilities

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Reconcile customer accounts in Sage Accounting Software.
• Provide receipt/payment support to branches.
• Relieve for Accounts Payable when required.

Skills

Negotiation

Communication

Attention to detail

Interpersonal skills

Independent and high integrity

Education

Associates or better in Accounting

Tools

Sage Accounting Software

Job description

HSBC in Jakarta is seeking a Staff Collection Field Payment Assistant Pre Write Off to support our collections operations. You will visit customers, offer solutions, and negotiate arrears repayments while upholding the bank's standards and guidelines.

Key duties include submitting invoices, processing cash receipts, researching refunds, and reconciling customer accounts in Sage. You will work in a field role, require strong negotiation and communication skills, and collaborate closely with