Field Collections & AR Specialist (Pre Write Off)

Pt. Usaha Terpadu Uhamka; Jawa Barat; On-site; IDR 100,000,000 - 180,000,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta. The role involves field visits to remind customers, negotiate arrears, and uphold the bank's image while following all guidelines.

Responsibilities include handling invoices, cash receipts, and refunds, with strict attention to regulatory requirements. Candidates should have an associate degree in Accounting and experience in collections, with proficiency in English and strong negotiation skills.

Qualifications

• Strong working knowledge of accounts receivable and cash application.
• Attention to detail and accuracy in ledgers and data entry.
• Excellent communication and interpersonal skills.
• Good organisational and decision-making abilities.
• Ability to problem-solve and negotiate with customers.

Responsibilities

• Submit customer invoices in portals to ensure timely payment.
• Follow procedures for processing cash receipts (EFT/credit card).
• Research and process valid customer refunds and resolve discrepancies.
• Communicate with branches regarding payment discrepancies and status.
• Provide receipt/payment support to branches and reconcile customer accounts in Sage.
• Engage customers in field visits to negotiate arrears and arrange sustainable repayment plans.

Skills

Accounts receivable

Attention to detail

Communication

Organisational skills

Problem solving

Negotiation

Bookkeeping

Computer skills

Education

Accounting Associate degree

Tools

Sage Accounting Software

Job description

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta. The role involves field visits to remind customers, negotiate arrears, and uphold the bank's image while following all guidelines.

Responsibilities include handling invoices, cash receipts, and refunds, with strict attention to regulatory requirements. Candidates should have an associate degree in Accounting and experience in collections, with proficiency in English and strong negotiation skills.