Field Collections & AR Specialist

Samudera; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to perform field visits, remind customers, offer solutions and negotiate arrears repayment while upholding the bank's image.

The role focuses on engaging customers through financial difficulty to reach sustainable repayment agreements, delivering professional service, adhering to regulatory requirements and internal policies, with opportunities to grow within the bank.

Qualifications

• Strong working knowledge of accounts receivable.
• Attention to detail and accuracy.
• Good communication and interpersonal skills.
• Strong organisational and decision-making skills.
• Ability to problem-solve.
• Negotiation and conflict management skills.
• Strong experience in general bookkeeping procedures.
• Proficient in relevant computer applications.

Responsibilities

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries
• Provide receipt/payment support to branches
• Reconcile customer accounts in Sage Accounting Software
• Communicate with clients via phone and/or email
• Relieve for Accounts Payable when required.

Skills

Accounts receivable

Attention to detail

Communication skills

Organisational skills

Problem solving

Negotiation skills

Bookkeeping

Computer applications

Education

Associates or better in Accounting

Tools

Sage Accounting Software

Job description

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to perform field visits, remind customers, offer solutions and negotiate arrears repayment while upholding the bank's image.

The role focuses on engaging customers through financial difficulty to reach sustainable repayment agreements, delivering professional service, adhering to regulatory requirements and internal policies, with opportunities to grow within the bank.