Field Collections Specialist – Pre Write-Off Negotiator

Pt Swapro International; Bogor; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta. The role involves field visits to remind customers, negotiating arrears repayment, and maintaining the bank's professional image throughout the process.

You will engage customers facing financial difficulties to reach sustainable repayment agreements, while strictly following regulatory requirements and internal policies. Excellent negotiation and communication skills are essential.

Qualifications

• Minimum bachelor's degree.
• Experience in collection industry.
• Willingness to work in field jobs.
• Diligent and reliable.
• Independent with high integrity.
• Excellent negotiation and communication skills.

Responsibilities

• Field visits to remind customers and negotiate arrears repayment while maintaining the bank's image and guidelines.
• Engage and support customers through financial difficulties to reach mutually beneficial repayment agreements.
• Provide professional service to solve customer problems and foster willingness to repay, while adhering to regulations and policies.

Skills

Negotiation

Communication

Field work

Independence

Integrity

Education

Bachelor's degree

Job description

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta. The role involves field visits to remind customers, negotiating arrears repayment, and maintaining the bank's professional image throughout the process.

You will engage customers facing financial difficulties to reach sustainable repayment agreements, while strictly following regulatory requirements and internal policies. Excellent negotiation and communication skills are essential.