Jakarta Field Collections & AR Specialist

Pt Tip Top; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant based in Jakarta to support early-stage collections and customer negotiations in the field. You will visit customers, explain options, and secure affordable repayment plans while preserving the bank's image.

Ideal candidates have associates in accounting, experience in collections, and strong negotiation, communication, and bookkeeping skills. English proficiency is required for coordinating with branches.

Qualifications

• Submit invoices in portals for timely payment.
• Process cash receipts (EFT and credit card).
• Research and process valid customer refunds.
• Reconcile customer accounts.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with overdue analysis.
• Investigate and resolve client queries.
• Provide receipt/payment support to branches.

Responsibilities

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries.
• Provide receipt/payment support to branches.
• Reconcile customer accounts in Sage Accounting Software.
• Communicate with clients via phone and/or email.
• Relieve for Accounts Payable when required.

Skills

Accounts receivable

Detail oriented

Communication skills

Organisational skills

Problem solving

Negotiation

Bookkeeping

Computer skills

English proficiency

Teamwork

Education

Associates or better in Accounting

Tools

Sage Accounting Software

Job description

HSBC is seeking a Staff Collection Field Payment Assistant based in Jakarta to support early-stage collections and customer negotiations in the field. You will visit customers, explain options, and secure affordable repayment plans while preserving the bank's image.

Ideal candidates have associates in accounting, experience in collections, and strong negotiation, communication, and bookkeeping skills. English proficiency is required for coordinating with branches.