Senior Field Collections & Negotiation Specialist

Pt Puji Lestari Purnama; Tangerang; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant in Jakarta. The role involves field visits to remind customers, negotiate arrears repayments, and uphold the bank's image while following all guidelines.

You will engage customers in financial difficulty to reach mutually beneficial, sustainable repayment agreements and deliver professional service in line with regulatory requirements.

Qualifications

• Minimum bachelor’s degree is required.
• Experience in collection industry is preferred.
• Readiness to work in field/journey is required.
• Excellent negotiation and communication skills are essential.

Responsibilities

• Engage customers in field visits to remind and negotiate arrears while upholding bank image and guidelines.
• Negotiate and support customers towards sustainable repayment agreements.
• Deliver professional service to resolve customer problems and maintain compliance with regulatory requirements.

Skills

Negotiation skills

Communication skills

Integrity

Teamwork

Field work readiness

Education

Bachelor's degree

Job description

HSBC is seeking a Staff Collection Field Payment Assistant in Jakarta. The role involves field visits to remind customers, negotiate arrears repayments, and uphold the bank's image while following all guidelines.

You will engage customers in financial difficulty to reach mutually beneficial, sustainable repayment agreements and deliver professional service in line with regulatory requirements.