Customer Relations Officer

Viction.id; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

VictionX in Jakarta, Indonesia, is seeking a Customer Relations Officer to manage daily client interactions and deliver high-quality support on-site. You will handle inquiries, monitor feedback, and collaborate with internal teams to resolve issues efficiently.

The role emphasizes strong communication in Bahasa Indonesia, attention to detail, and professional integrity while supporting onboarding and ongoing client service improvements.

Qualifications

• Strong interpersonal skills and the ability to build positive client relations.
• Experience in customer support and client satisfaction with a focus on service quality.
• Analytical skills to understand client needs and feedback.
• Experience in client relations or customer-facing roles in financial services is an advantage.
• Excellent verbal and written communication in Bahasa Indonesia; English is beneficial.

Responsibilities

• Manage day-to-day interactions with clients across channels.
• Address inquiries and provide high-quality customer support.
• Monitor client feedback and drive improvements in service.
• Collaborate with internal teams to resolve client issues.
• Support client onboarding and maintain detailed records.

Skills

Interpersonal skills

Customer support

Analytical skills

Client relations

Communication skills

Education

Diploma or bachelor’s degree in Business, Finance, Communications

Job description

Company Description

VictionX, established in 2024, operates under PT Victory International Futures (Jakarta Sudirman branch), a fully regulated futures brokerage supervised by BAPPEBTI. As a digital service associated with PT Victory International Futures, VictionX supports and empowers clients in trading and investment activities. The organization focuses on delivering dynamic market insights, professional trading education, and market analysis skill development. VictionX aims to help clients and trainees better navigate opportunities and challenges in the trading world. Through an educational and innovative approach, VictionX is committed to being a learning and development partner for every client and trainee.

Role Description

The Customer Relations Officer is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for managing day-to-day interactions with clients, addressing inquiries, and providing high-quality customer support across various communication channels. The Customer Relations Officer will monitor client feedback, work to improve customer satisfaction, and maintain strong client relationships through timely and accurate information sharing. The role includes collaborating with internal teams to resolve issues, assisting clients with trading-related services, and ensuring that client needs are handled professionally and efficiently. The Customer Relations Officer is expected to maintain detailed records of client interactions, support client onboarding, and contribute to continuous improvement of customer service processes.

Qualifications

• Strong interpersonal skills and the ability to build and maintain positive client relations.
• Experience in customer support and customer satisfaction, with a focus on service quality and responsiveness.
• Analytical skills to understand client needs, interpret feedback, and identify service improvement opportunities.
• Prior experience in client relations or customer-facing roles in financial services or trading environments is an advantage.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is beneficial.
• Ability to work on-site in Jakarta, Indonesia, with a high level of professionalism and integrity.
• Strong organizational skills and attention to detail, including accurate documentation of client interactions.
• Diploma or bachelor’s degree in Business, Finance, Communications, or a related field preferred.