Client Relations Specialist - Trading Education (Jakarta)

Life at Viction; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

On-site

Job summary

Life at Viction in Central Jakarta seeks a Customer Relations Officer to manage client interactions, respond to inquiries, and ensure timely issue resolution. You will support onboarding and ongoing trading-related processes while building long-term relationships with clients.

The role focuses on delivering high-quality service, gathering feedback, and representing the company’s values in every interaction.

Qualifications

• Experience in customer-facing roles, preferably in financial services.
• Strong Bahasa Indonesia; English is a plus.
• On-site work in Central Jakarta; capable of multitasking.
• Willing to learn trading-related platforms.

Responsibilities

• Manage client interactions across channels and maintain accurate records.
• Respond to inquiries and ensure timely resolution of issues.
• Monitor client satisfaction and gather feedback for improvements.
• Support onboarding and ongoing trading-related processes; build long-term relationships.

Skills

Interpersonal skills

Customer support

Client relations

Communication skills

Attention to detail

Education

Diploma or bachelor's degree in Business, Communications, Finance, or related field

Tools

CRM software

Office software

Job description

Life at Viction in Central Jakarta seeks a Customer Relations Officer to manage client interactions, respond to inquiries, and ensure timely issue resolution. You will support onboarding and ongoing trading-related processes while building long-term relationships with clients.

The role focuses on delivering high-quality service, gathering feedback, and representing the company’s values in every interaction.