Customer Relations Officer (Jakarta)

Life at Viction; Jakarta Pusat; In loco; IDR 55.800.000 - 89.280.000; Tempo pieno

Descrizione del lavoro

Life at Viction in Jakarta is seeking a Customer Relations Officer to manage day-to-day client interactions, respond to inquiries, and ensure a positive experience across all touchpoints.

On-site role in Jakarta, you will handle customer support requests, follow up on feedback, explain services and educational programs, guide clients to resources, and maintain accurate client records while contributing ideas to enhance client relations and retention.

Competenze

• Strong interpersonal skills focused on building client relationships.
• Experience in customer support and client relations, preferably in financial services or trading.
• Analytical skills to understand client needs and feedback.
• Commitment to customer satisfaction and ability to manage expectations.
• Effective Bahasa Indonesia communication; English is an advantage.
• Ability to work on-site in Jakarta and collaborate with cross-functional teams.
• Organizational skills and attention to detail in managing client data.
• Relevant diploma or bachelor’s degree in Business, Communications, Finance, or related field preferred.

Mansioni

• Manage day-to-day interactions with clients and address inquiries.
• Ensure a positive experience across all touchpoints.
• Handle customer support requests and follow up on feedback.
• Explain services and educational programs to clients.
• Guide clients through available resources and coordinate with internal teams.
• Maintain accurate client records and monitor service quality.
• Contribute ideas to enhance client relations and retention.

Conoscenze

Interpersonal skills

Customer support experience

Client relations

Analytical thinking

Communication skills in Bahasa

On-site collaboration

Organizational skills

Formazione

Diploma or bachelor’s degree in Business, Communications, Finance, or related field

Descrizione del lavoro

Life at Viction is part of VictionX, a digital service brand established in 2024 under PT Victory International Futures (Jakarta Sudirman branch), a fully regulated futures brokerage supervised by BAPPEBTI in Indonesia. VictionX supports and empowers clients in trading and investment activities through dynamic market insights and professional trading education. The team focuses on building strong analytical capabilities to help clients navigate challenges and opportunities in the trading world. Through an educational and innovative approach, VictionX is committed to being a learning and development partner for both clients and trainees. Working at Life at Viction means contributing to a supportive environment where market understanding and client development are core priorities.

Role Description

The Customer Relations Officer (Jakarta) is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for managing day-to-day interactions with clients, addressing inquiries, and ensuring a positive experience across all touchpoints. The Customer Relations Officer will handle customer support requests, follow up on client feedback, and work to improve overall customer satisfaction. The role includes explaining services and educational programs, guiding clients through available resources, and coordinating with internal teams to resolve issues efficiently. The Customer Relations Officer will also maintain accurate client records, monitor service quality, and contribute ideas to enhance client relations and retention.

Qualifications

• Strong interpersonal skills with a focus on building and maintaining client relationships.
• Experience in customer support and client relations, preferably in financial services or trading environments.
• Analytical skills to understand client needs, interpret feedback, and identify opportunities for service improvement.
• Commitment to customer satisfaction, with the ability to manage expectations and handle complaints professionally.
• Effective communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Ability to work on-site in Jakarta, Indonesia, and collaborate with cross-functional teams.
• Organizational skills and attention to detail in managing client data and follow-up activities.
• Relevant diploma or bachelor’s degree in Business, Communications, Finance, or a related field is preferred.