Client Relations Specialist - Trading & Finance (Jakarta)

Viction.id; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

VictionX in Jakarta, Indonesia, is seeking a Customer Relations Officer to manage daily client interactions and deliver high-quality support on-site. You will handle inquiries, monitor feedback, and collaborate with internal teams to resolve issues efficiently.

The role emphasizes strong communication in Bahasa Indonesia, attention to detail, and professional integrity while supporting onboarding and ongoing client service improvements.

Qualifications

• Strong interpersonal skills and the ability to build positive client relations.
• Experience in customer support and client satisfaction with a focus on service quality.
• Analytical skills to understand client needs and feedback.
• Experience in client relations or customer-facing roles in financial services is an advantage.
• Excellent verbal and written communication in Bahasa Indonesia; English is beneficial.

Responsibilities

• Manage day-to-day interactions with clients across channels.
• Address inquiries and provide high-quality customer support.
• Monitor client feedback and drive improvements in service.
• Collaborate with internal teams to resolve client issues.
• Support client onboarding and maintain detailed records.

Skills

Interpersonal skills

Customer support

Analytical skills

Client relations

Communication skills

Education

Diploma or bachelor’s degree in Business, Finance, Communications

Job description

VictionX in Jakarta, Indonesia, is seeking a Customer Relations Officer to manage daily client interactions and deliver high-quality support on-site. You will handle inquiries, monitor feedback, and collaborate with internal teams to resolve issues efficiently.

The role emphasizes strong communication in Bahasa Indonesia, attention to detail, and professional integrity while supporting onboarding and ongoing client service improvements.