IT Tooling & Security Operations Lead

Tata Consultancy Services Limited

Jakarta Pusat

On-site

IDR 180,000,000 - 300,000,000

Full time

1 hour ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Tata Consultancy Services Limited is seeking an experienced ITSM/ITOM Engineer to administer Symphony Summit ITSM, Jira, and Confluence, while maintaining ITAM/CMDB and monitoring stacks (Zabbix, Nagios, Grafana, Prometheus, ELK, Graylog, Splunk). The role also handles CyberArk PAM and DevOps toolchain support.

Responsibilities include configuring workflows and dashboards, CMDB accuracy across cloud and on‑prem discovery, and enabling AIOps integrations for automated ticketing and richer client

Qualifications

Must have hands-on experience with Symphony Summit ITSM
Proficient in Jira/Confluence administration
Experience with ITAM/CMDB, asset discovery, and license compliance
Experience with monitoring and log management tools

Responsibilities

Administer ITSM tools and monitoring platforms
Configure and optimise ITSM workflows, SLA rules, escalation paths, and dashboards
Maintain CMDB accuracy with cloud and on‑prem discovery and licensing
Manage CyberArk PAM for privileged accounts and enforce least privilege
Support AIOps integration by linking monitoring tools to ITSM for ticketing and enrichment
Produce operational dashboards and client governance reports

Skills

Symphony Summit ITSM

Jira

Confluence

ITAM/CMDB

Zabbix

Nagios

Grafana

Prometheus

Whatap

ELK Stack

Graylog

Splunk Cloud

CyberArk PAM

Ansible AWX

GitLab CI/CD

InTune

Tenable/Wazuh

Sonarqube

ArgoCD

Tools