Tools Administrator

Tata Consultancy Services Limited; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an experienced ITSM/ITOM Engineer to administer Symphony Summit ITSM, Jira, and Confluence, while maintaining ITAM/CMDB and monitoring stacks (Zabbix, Nagios, Grafana, Prometheus, ELK, Graylog, Splunk). The role also handles CyberArk PAM and DevOps toolchain support.

Responsibilities include configuring workflows and dashboards, CMDB accuracy across cloud and on‑prem discovery, and enabling AIOps integrations for automated ticketing and richer client

Qualifications

• Must have hands-on experience with Symphony Summit ITSM
• Proficient in Jira/Confluence administration
• Experience with ITAM/CMDB, asset discovery, and license compliance
• Experience with monitoring and log management tools

Responsibilities

• Administer ITSM tools and monitoring platforms
• Configure and optimise ITSM workflows, SLA rules, escalation paths, and dashboards
• Maintain CMDB accuracy with cloud and on‑prem discovery and licensing
• Manage CyberArk PAM for privileged accounts and enforce least privilege
• Support AIOps integration by linking monitoring tools to ITSM for ticketing and enrichment
• Produce operational dashboards and client governance reports

Skills

Symphony Summit ITSM

Jira

Confluence

ITAM/CMDB

Zabbix

Nagios

Grafana

Prometheus

Whatap

ELK Stack

Graylog

Splunk Cloud

CyberArk PAM

Ansible AWX

GitLab CI/CD

InTune

Tenable/Wazuh

Sonarqube

ArgoCD

Tools

Symphony Summit ITSM

Jira

Confluence

ITAM/CMDB

Zabbix

Nagios

Grafana

Prometheus

Whatap

ELK Stack

Graylog

Splunk Cloud

CyberArk PAM

Ansible AWX

GitLab CI/CD

InTune

Tenable/Wazuh

Sonarqube

ArgoCD

Job description

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

About the Role

Must Have

• Symphony Summit ITSM: incident, change, problem, and service request management; workflow configuration
• Jira and Confluence: project tracking, knowledge base administration, user and permission management
• ITAM/CMDB: asset lifecycle management, discovery integration, CI relationships; licence compliance
• Monitoring tool administration: Zabbix, Nagios, Grafana, Prometheus, Whatap; alert rule and dashboard management
• Log management: ELK Stack, Graylog, Splunk Cloud; index management, retention policies, RBAC
• CyberArk PAM: account onboarding, safe management, session recording, policy administration

Good to Have

• Ansible Tower / AWX for automated playbook scheduling and RBAC
• GitLab CI/CD pipeline configuration and runner management
• InTune device policy and compliance profile administration
• Tenable Security Center or Wazuh for vulnerability management integration with ITSM
• Sonarqube and ArgoCD administration for DevOps toolchain support

Responsibilities

• Administer and maintain all IT operations tooling: Symphony Summit, Jira, Confluence, ITAM/CMDB, Zabbix, Nagios, Grafana, ELK, Graylog, Splunk, CyberArk, Ansible, GitLab, InTune
• Configure and optimise ITSM workflows, SLA rules, escalation paths, and dashboards in Symphony Summit
• Maintain CMDB accuracy: onboard new CIs from cloud discovery (Tencent Cloud, GCP) and on-prem inventory; manage licence compliance
• Manage CyberArk PAM: onboard privileged accounts for Linux, Windows, VMware, and cloud administrators; enforce least-privilege
• Support AIOps integration: connect monitoring tools to ITSM for automated ticket creation and enrichment
• Produce operational dashboards and reports for client governance; maintain tool documentation and user training materials