IT Operations & Transition Lead (AIOps & Multi-Vendor)

Tata Consultancy Services; Jakarta Pusat; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking senior IT operations professionals in Indonesia to lead end-to-end service delivery across monitoring, Unix/Linux, Windows/VMware, Kubernetes, Cloud, EUC, and DC support. The role centers on governance, transition-in execution, and AIOps maturity to ensure reliable, compliant service performance.

Ideal candidates will drive multi-vendor coordination, manage SLAs/KPIs, and oversee transition-out planning while aligning with regulatory requirements and

Qualifications

• Experience in IT services transition management.
• Ability to define event correlation rules, noise reduction targets, and automated remediation KPIs.
• Proven track record in multi-vendor relationship management across IT Ops.
• P&L accountability and governance for managed services contracts.
• Knowledge of Indonesian regulatory requirements (UU PDP) and data residency obligations.

Responsibilities

• Lead end-to-end IT operations delivery across monitoring, Unix/Linux, Windows/VMware, Kubernetes, Cloud, EUC, and DC support.
• Own SLA/KPI governance and produce monthly and quarterly performance reports.
• Drive 6-phase Transition-In execution with milestones, risks, and stakeholder communications.
• Govern AIOps adoption with targets for noise reduction and automated remediation.
• Coordinate with MS Network provider, Principal Support, and client L3; chair weekly operational syncs and CAB.
• Ensure UU PDP compliance, Transition-Out readiness, and commercial governance.

Skills

IT transition management

AIOps governance

Multi-vendor relationship mgmt

P&L accountability

Regulatory compliance (UU PDP)

Tools

Zabbix

Prometheus

ELK

Symphony Summit

Job description

Tata Consultancy Services (TCS) is seeking senior IT operations professionals in Indonesia to lead end-to-end service delivery across monitoring, Unix/Linux, Windows/VMware, Kubernetes, Cloud, EUC, and DC support. The role centers on governance, transition-in execution, and AIOps maturity to ensure reliable, compliant service performance.

Ideal candidates will drive multi-vendor coordination, manage SLAs/KPIs, and oversee transition-out planning while aligning with regulatory requirements and