IT Systems Lead for Boutique Hotel Ops

Dijiwa Sanctuaries; Batugaing; Hybrid; IDR 167,400,000 - 234,360,000; Full time

Job summary

Dijiwa Sanctuaries invites an IT Staff member to support our Finance team at Wana Desa Tanah Lot, blending heritage ambiance with modern luxury. You will maintain essential IT systems that power hotel operations and guest experiences.

Fluent English is required; Indonesian language skills are a plus. A IT-related degree is expected, with certifications preferred, and a strong focus on reliability and guest service.

Qualifications

• Diploma or Bachelor's degree in IT/CS or related field.
• English proficiency required; Indonesian language skills a plus.
• Problem-solving abilities and guest service mindset are essential.

Responsibilities

• Maintain and troubleshoot POS, PMS, and accounting platforms to ensure uninterrupted financial operations.
• Provide technical support for all hotel departments to enable seamless guest experiences.
• Manage network infrastructure and Wi-Fi across guest areas and back-of-house operations.
• Monitor and maintain data security protocols to protect guest and financial data.
• Assist in implementing new technology solutions to improve efficiency and guest satisfaction.
• Train team members on IT systems and procedures for confident usage.
• Conduct regular system backups and maintenance to prevent data loss.
• Collaborate with external vendors and IT partners to resolve complex technical issues promptly.

Skills

POS Systems Management

PMS Administration

Network Administration

Data Security

Technical Support

System Maintenance

Accounting Software

Team Collaboration

Education

Bachelor's degree in Information Technology or Computer Science

Diploma in Information Technology

Tools

POS Systems

PMS (Property Management System)

Accounting Software

Job description

Dijiwa Sanctuaries invites an IT Staff member to support our Finance team at Wana Desa Tanah Lot, blending heritage ambiance with modern luxury. You will maintain essential IT systems that power hotel operations and guest experiences.

Fluent English is required; Indonesian language skills are a plus. A IT-related degree is expected, with certifications preferred, and a strong focus on reliability and guest service.