IT Support (Surabaya Placement)

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Meratus Group is seeking an IT Assurance & Support Engineer for a Surabaya placement. You will maintain core IT systems, hardware, software, and networks to ensure smooth daily operations across all business functions.

Key duties include user support, asset management, onboarding, maintenance, and training. Fresh graduates to 2 years of IT support experience are welcome, with strong problem-solving and communication skills.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Fresh graduates to 2 years in IT Support, Helpdesk, or Systems Administration.
• Proficiency in troubleshooting Windows OS and basic networking; familiarity with corporate software suites.

Responsibilities

• Provide timely user support and remote assistance for hardware, software, network, and applications.
• Track and manage IT equipment inventory, ensuring accurate records between physical and system databases.
• Onboard new team members with hardware provisioning and software/access configuration.
• Perform routine maintenance, system testing, and upgrades across company devices.
• Train users on new IT tools and assist in evaluating new hardware/software acquisitions.
• Support technology projects of moderate scope while maintaining workplace standards.

Skills

Windows OS troubleshooting

Basic networking

Corporate software suites

Hardware installation & config

IT asset management databases

Education

Bachelor's Degree in IT/CS/CE

Job description

About the job IT Support (Surabaya Placement)

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview :We are looking for a proactive IT Assurance & Support Engineer to join our growing team. In this role, you will be responsible for maintaining our core IT systems, hardware, software, and networks to ensure smooth daily operations across all business functions.

Responsibilities :

• User Support & Troubleshooting: Provide timely direct and remote technical support, resolving hardware, software, network, and application issues to maintain high user satisfaction.
• Asset & Inventory Management: Monitor and track the detail of all in/out IT equipment within the database, ensuring 100% accuracy between physical inventory and system records.
• Onboarding & User Provisioning: Prepare, install, configure, and allocate IT hardware, standard software, and system access rights for new team members.
• Maintenance & Operations: Execute routine technical maintenance, system testing, and hardware/software upgrades across company workstations.
• System Assurance & Training: Conduct individual training for users on new or updated technologies and assist in evaluating recommendations for new IT hardware/software acquisitions.
• Project Support: Assist in implementing technology projects of moderate scope and impact while maintaining 5R standards in the workplace environment.

Requirements :

• Education: Bachelor's Degree (S1) in Information Technology, Computer Science, Computer Engineering, or a related field.
• Experience: Fresh graduates to 2 years of relevant experience in IT Support, Helpdesk, or Systems Administration.
• Technical Skills:
  • Proficiency in troubleshooting Windows OS, basic networking protocols, and standard corporate software suites.
  • Hands-on experience with hardware installation, configuration, and IT asset management databases.
• Soft Skills: Excellent problem-solving skills, strong service orientation, clear communication, and meticulous attention to detail.