IT Support Engineer

Staffinc; Kota Semarang; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Staffinc is seeking an IT Support Specialist to deliver advanced technical support for hardware, OS issues, and corporate applications. You will provisioning work devices and help maintain office systems such as CCTV and access control.

Applicants should have a Diploma or Bachelor’s in IT and 1–2 years of related experience; fresh graduates with strong skills are welcome. Based in Semarang, the role requires strong communication and proactive problem solving.

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in IT or related field.
• 1–2 years of IT Support experience; fresh graduates with strong skills welcome.
• Experience with Windows and macOS hardware/software is required.
• CCNA or networking cert is a strong plus.

Responsibilities

• Deliver end-to-end advanced technical support, troubleshoot hardware and OS issues.
• Assist with corporate applications issues and route to specialists for escalation.
• Provision and provisioning of work devices and manage office facility systems (CCTV, access doors).
• Manage local IT asset/logistics, inventory, labeling, auditing and reporting.
• Act as local point of contact for ISP vendors and SLAs; support regional network issues.
• Log and track incidents in the ticketing system; document resolutions for central IT.

Skills

Hardware diagnostics

Network troubleshooting

Documentation

Vendor interaction

Communication

Education

Diploma or Bachelor’s in IT

Tools

Ticketing system

Job description

Advanced Technical Support & Troubleshooting: Deliver end-to-end advanced technical support, including troubleshooting hardware malfunctions, operating system issues (Windows & macOS), helping to resolve corporate applications issues by escalating it to the responsible teams, and assisting with regional network connectivity (LAN/Wi-Fi). This includes preparing and provisioning work devices for employees, as well as managing and maintaining office facility systems such as CCTV and access door systems.

Local Asset Management & Logistics: Take full responsibility for IT logistical administration within the regional scope, including local inventory logging, asset labeling/barcoding, executing periodic physical asset audits, and compiling asset reports to the central IT division.

Vendor Management & Local Escalation: Act as the primary local point of contact for managing regional Internet Service Provider (ISP) performance and hardware maintenance vendors, ensuring adherence to agreed Service Level Agreements (SLAs).

Network Infrastructure Support : Provide on-site assistance for the central networking team by performing basic physical checks, cable management, and device power cycles without being responsible for system setup, configuration, or architectural deployment.

Documentation & Reporting: Prepare technical documentation (knowledge base) to streamline regional incident resolution.

Incident Ticket Logging: Proactively log, track, and accurately document all user technical incidents within the internal ticketing platform, ensuring routine tickets are resolved swiftly or properly prepared for escalation to the central IT division.

Job Requirements

Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Information Systems, Computer Science, or a related technology discipline

Minimum 1-2 years of working experience as an IT Support Specialist or similar technical role; fresh graduates with strong technical skills are also welcome to apply.

Intermediate to advanced hardware diagnostics (Windows & macOS).

Basic to intermediate familiarity with network connectivity troubleshooting (LAN/Wi-Fi environments); professional network certifications (e.g., CCNA) are a strong plus.

Strong corporate communication, analytical, and proactive problem-solving skills, with a service-oriented mindset and a willingness to be based full-time in Semarang.

Experience in vendor interaction or IT asset management is preferred but not mandatory.