IT Support

PT Jaya Mitra Kurnia; Kota Bandung; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Jaya Mitra Kurnia is seeking an IT Support professional to join our team. You will provide comprehensive support and troubleshooting for hardware, software, networks, and other IT devices, ensuring smooth operations across the organization.

You will install, configure, and maintain computers, printers, and IT equipment, monitor networks, handle IT issues, and maintain assets and security. This position requires a D3/S1 in IT and 1–2 years of relevant experience.

Qualifications

• Minimum education of D3/S1 in IT or related field.
• 1–2 years of IT Support or similar experience.
• Understanding of hardware, software, and Windows troubleshooting.
• Basic networking knowledge: LAN, Wi-Fi, TCP/IP, network devices.
• Strong problem-solving and analytical skills.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Provide support and troubleshooting for hardware, software, networks, and other IT devices.
• Install, configure, and maintain computers, laptops, printers, and IT equipment.
• Monitor and troubleshoot internet networks, LAN, Wi‑Fi, and network devices.
• Handle and resolve IT issues reported by users promptly.
• Perform routine maintenance and checks on company IT equipment.
• Manage and document IT assets and devices.
• Assist with data backup and maintain security of devices and IT systems.
• Create documentation for troubleshooting, maintenance, and issue resolution.
• Support IT system development and improvement initiatives.

Skills

Hardware troubleshooting

Software troubleshooting

Networking basics

Windows OS

Excel

Problem solving

Documentation

Teamwork

Education

D3/S1 IT

Information Technology related

Job description

PT Jaya Mitra Kurnia is seeking an IT Support professional to join our team. You will provide comprehensive support and troubleshooting for hardware, software, networks, and other IT devices, ensuring smooth operations across the organization.

Key responsibilities

Provide support and troubleshooting for hardware, software, networks, and other IT devices

Install, configure, and maintain computers, laptops, printers, and IT equipment

Monitor and troubleshoot internet networks, LAN, Wi-Fi, and network devices

Handle and resolve IT issues reported by users promptly

Perform routine maintenance and checks on company IT equipment

Manage and document IT assets and devices

Assist with data backup and maintain security of devices and IT systems

Create documentation for troubleshooting, maintenance, and issue resolution

Support IT system development and improvement initiatives

About you

Minimum D3/S1 qualification in Information Technology, Information Systems, Computer Science, or related field

Minimum 1–2 years of experience as IT Support or similar role

Understanding of hardware, software, and Windows operating system troubleshooting

Knowledge of basic computer networking including LAN, Wi-Fi, TCP/IP, and network devices

Strong problem-solving and analytical skills

Basic programming or coding knowledge is a plus

Ability to perform basic troubleshooting on programs, scripts, or internal systems

Proficiency with Microsoft Office, particularly Excel

Communicative, responsive, detail-oriented, and able to serve user needs effectively

Self-motivated and able to work independently and as part of a team

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