IT Support Senior Staff

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Cermati Fintech Group is looking for an IT Support member to help keep our IT operations running smoothly in Jakarta. You will support and maintain the office network, troubleshoot devices and printers, and assist in onboarding and offboarding IT peripherals.

The role requires a Bachelor's degree in Computer and Network Engineering or related field, with at least 1 year of IT support experience. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree in Computer and Network Engineering or related field.
• 1 year of IT Support experience.
• Proficient with Windows, Linux, Mac OS, Office and support software.
• Strong knowledge in network, hardware, software and printer troubleshooting.
• Good problem solving skills.
• Good communication skills.
• Fresh graduates are welcome.

Responsibilities

• Ensure IT operations run smoothly for the company.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems incl. software, printers, laptops, internet, etc.
• Create daily reports on connectivity and resources in the placement office.
• Set up PCs and laptops and assist in procurement decisions for IT items.
• Prepare and hand over IT peripherals during onboarding and offboarding processes.

Skills

Windows OS

Linux

Mac OS

Network troubleshooting

Education

Bachelor's degree in Computer and Network Engineering

Tools

Support software

Job description

Job Description

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.

Qualifications

• Bachelor Degree majoring in Computer and Network Engineering (or related fields).
• Experience as IT Support min. 1 year.
• Proficient and capable with OS Windows, Linux and Mac OS, Office application and any support software and device.
• Good knowledge in network, hardware, software and printer troubleshooting.
• Have a good problem solving skills.
• Have a good communication skills.
• Fresh graduate are welcome to apply.