IT Support Senior Staff

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an IT Support professional to help ensure smooth IT operations and keep the office network and internet connectivity stable. You will troubleshoot issues across software, hardware and printers, prepare daily connectivity reports, and assist with PC setup and procurement decisions.

The role welcomes fresh graduates and requires strong problem solving and communication skills, with hands-on experience in Windows, Linux and macOS environments.

Qualifications

• Bachelor degree in Computer and Network Engineering or related field.
• Minimum 1 year IT support experience.
• Proficient with Windows, Linux and Mac OS, Office apps and support software.
• Good knowledge of network, hardware, software and printer troubleshooting.
• Strong problem solving and communication skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Ensure company's IT operations run smoothly.
• Support and maintain office network and internet connectivity to provider.
• Troubleshoot IT problems across software, hardware, printers and networks.
• Create daily reports related to connectivity and resources monitoring in the placement Office.
• Setup PCs and Laptops and assist procurement decisions.
• Prepare and proceed IT peripheral handover during onboarding and offboarding.

Skills

Problem solving

Communication skills

Network troubleshooting

Printer troubleshooting

Hardware troubleshooting

Software troubleshooting

Education

Bachelor's degree in Computer and Network Engineering

Tools

Windows

Linux

Mac OS

Office applications

Support software

Job description

Job Description

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.

Qualifications

• Bachelor Degree majoring in Computer and Network Engineering (or related fields).
• Experience as IT Support min. 1 year.
• Proficient and capable with OS Windows, Linux and Mac OS, Office application and any support software and device.
• Good knowledge in network, hardware, software and printer troubleshooting.
• Have a good problem solving skills.
• Have a good communication skills.
• Fresh graduate are welcome to apply.