IT Support Officer

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an IT Support professional to keep all company IT operations running smoothly. You will set up devices, assist with network connectivity, and troubleshoot a wide range of hardware and software issues to minimize downtime.

This role emphasizes hands-on problem solving, practical automation tasks, and clear communication with colleagues. On-site work and a proactive approach to IT workflows are valued.

Qualifications

• Minimum 2 years of experience in IT Support.
• Good knowledge of network, hardware, software, and printer troubleshooting.
• Strong problem-solving skills.
• Good communication and interpersonal skills.

Responsibilities

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Skills

Network troubleshooting

Hardware troubleshooting

Software troubleshooting

Printer troubleshooting

Problem solving

Communication skills

Job description

Job Description

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Qualifications

• Minimum 2 years of experience in IT Support.
• Good knowledge of network, hardware, software, and printer troubleshooting.
• Strong problem-solving skills.
• Good communication and interpersonal skills.