IT Support Officer

Indodana; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Indodana is seeking an IT Support specialist to ensure smooth IT operations and reliable network connectivity in Jakarta. You will maintain hardware, assist with onboarding/offboarding IT peripherals, and contribute to process improvements through light coding and automation.

The role requires at least 2 years of IT support experience, strong troubleshooting abilities, and good communication skills to collaborate with staff across departments.

Qualifications

• Minimum 2 years of experience in IT support.
• Good knowledge of network, hardware, software, and printer troubleshooting.
• Strong problem-solving skills.
• Good communication and interpersonal skills.

Responsibilities

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Skills

IT Support

Network Troubleshooting

Printer Troubleshooting

Problem Solving

Communication

Job description

Job Description

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Qualifications

• Minimum 2 years of experience in IT Support.
• Good knowledge of network, hardware, software, and printer troubleshooting.
• Strong problem-solving skills.
• Good communication and interpersonal skills.