IT Support Officer

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Cermati Fintech Group in Jakarta is seeking an IT Support professional to keep company IT operations running smoothly. You will troubleshoot network, hardware, software, printers, and internet issues, and assist with onboarding/offboarding IT handovers.

The role requires strong problem-solving, good communication, and the ability to research and implement efficient IT workflows, including light coding for automation where appropriate.

Qualifications

• Minimum 2 years of experience in IT support.
• Good knowledge of network, hardware, software, and printer troubleshooting.
• Strong problem-solving skills.
• Good communication and interpersonal skills.

Responsibilities

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Skills

IT Support Experience

Network & Hardware Troubleshooting

Printer Troubleshooting

Communication & Teamwork

Job description

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Job Description

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Qualifications

• Minimum 2 years of experience in IT Support.
• Good knowledge of network, hardware, software, and printer troubleshooting.
• Strong problem-solving skills.
• Good communication and interpersonal skills.