IT Support

Cakap; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Cakap in Tangerang, Indonesia is seeking an IT Support Specialist to maintain office networks, manage devices, and provide hands-on technical help to staff.

You will handle network stability, asset tracking, software updates, and collaboration with vendors to keep our IT environment secure and efficient for daily operations and events. This role offers on-site work in a dynamic team with room for growth and exposure to modern IT practices.

Qualifications

• Proven experience as an IT Support or IT Technician.
• Strong networking knowledge (LAN/WAN, routers, firewalls).
• Experience with Windows and macOS, basic device troubleshooting.
• Familiarity with IT asset management and inventory tracking.
• Good problem-solving, independent work, and communication.

Responsibilities

• Manage and maintain office internet/Wifi networks to ensure stable connectivity.
• Oversee laptop handover for new hires and return devices from offboarding.
• Maintain an inventory of IT assets and ensure proper tracking.
• Provide technical support for hardware, software, and connectivity issues.
• Install, configure, and update company-approved software and security patches.
• Collaborate with vendors for IT purchases and service maintenance.
• Ensure compliance with IT security policies and ISMS best practices.
• Troubleshoot printers, network devices, and other office IT equipment.
• Assist with setting up IT infrastructure for events, meetings, or remote work arrangements.

Skills

Networking (LAN/WAN)

Windows

macOS

IT asset management

Troubleshooting

Communication skills

Multitasking

Cloud tools (Google Workspace, MS 365)

Cybersecurity basics

ISO 27001 / ISMS knowledge

Tools

Google Workspace

Microsoft 365

Job description

• Manage and maintain office internet/wifi networks to ensure stable connectivity.
• Oversee laptop handover for new hires and retrieve devices from offboarding employees.
• Maintain an inventory of IT assets (laptops, routers, peripherals, etc.) and ensure proper tracking.
• Provide technical support to employees for hardware, software, and connectivity issues.
• Install, configure, and update company-approved software and security patches on devices.
• Collaborate with vendors for IT-related purchases and service maintenance.
• Ensure compliance with IT security policies and best practices.
• Perform basic troubleshooting for printers, network devices, and other office IT equipment.
• Assist with setting up IT infrastructure for events, meetings, or remote work arrangements.

Job Description

What You Will Do

• Manage and maintain office internet/wifi networks to ensure stable connectivity.
• Oversee laptop handover for new hires and retrieve devices from offboarding employees.
• Maintain an inventory of IT assets (laptops, routers, peripherals, etc.) and ensure proper tracking.
• Provide technical support to employees for hardware, software, and connectivity issues.
• Install, configure, and update company-approved software and security patches on devices.
• Collaborate with vendors for IT-related purchases and service maintenance.
• Ensure compliance with IT security policies and best practices.
• Perform basic troubleshooting for printers, network devices, and other office IT equipment.
• Assist with setting up IT infrastructure for events, meetings, or remote work arrangements.

Requirements

• Proven experience as an IT Support, IT Technician, or similar role.
• Strong knowledge of networking (LAN/WAN, routers, access points, firewalls).
• Experience with Windows, macOS, and basic troubleshooting of office devices.
• Familiarity with IT asset management and inventory tracking.
• Good problem-solving skills and ability to work independently.
• Strong communication skills to assist employees with technical issues.
• Ability to manage multiple tasks and prioritize efficiently.
• Experience in cloud-based tools (Google Workspace, Microsoft 365, etc.).
• Understanding of basic cybersecurity best practices.
• Strong understanding of ISO 27001 frameworks and Information Security Management Systems (ISMS).

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