IT Support Officer

Cermati.com; Jakarta Pusat; On-site; IDR 60,000,000 - 85,000,000; Full time

Job summary

Cermati.com in Jakarta is seeking an IT Support specialist to ensure seamless IT operations. You will support and maintain the office network, troubleshoot hardware, software, and printers, and assist with onboarding/offboarding IT tasks.

The role requires at least 2 years of IT support experience, strong problem-solving, and good communication. You will contribute to automation and efficiency through small coding tasks and process improvements.

Qualifications

• Minimum 2 years of experience in IT Support.
• Good knowledge of network, hardware, software, and printer troubleshooting.
• Strong problem-solving skills.
• Good communication and interpersonal skills.

Responsibilities

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Skills

IT support

Network troubleshooting

Printer troubleshooting

Communication skills

Interpersonal skills

Problem-solving

Job description

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Qualifications

Minimum 2 years of experience in IT Support.

Good knowledge of network, hardware, software, and printer troubleshooting.

Strong problem-solving skills.

Good communication and interpersonal skills.