IT Support

Velixir Parfums; Jakarta Barat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Velixir Parfums is seeking an IT Support professional to become the backbone of our offices' technology, ensuring reliable hardware, software, and networks across Jakarta.

You will set up and maintain laptops, printers, CCTV, and office networks, manage assets and licenses, and support onboarding/offboarding from the IT side in a fast-paced environment.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 1–2 years of experience in IT Support, IT Helpdesk, or System Administrator role.
• Strong understanding of Windows and macOS operating systems, hardware, printers, and office software troubleshooting.
• Basic understanding of LAN, Wi‑Fi, routers, access points, DNS, DHCP, and firewalls.
• Detail-oriented in managing devices, user accounts, IT assets, and software licenses.
• Good communication skills; responsive, disciplined, and highly responsible.
• Willing to work full-time on-site in Jakarta.

Responsibilities

• Set up, configure, maintain, and troubleshoot Windows laptops, MacBooks, desktops, printers, scanners, CCTV systems, and other IT equipment.
• Handle asset registration, software installation, email configuration, and work account setup on company devices.
• Manage office networks, routers, access points, and website access restrictions based on company requirements.
• Maintain IT asset records, including device condition, assigned users, warranty status, and repair history.
• Manage company accounts, access permissions, software licenses, and subscriptions.
• Support employee onboarding and offboarding from the IT operational side.
• Coordinate with internet service providers (ISPs), repair centers, and IT vendors when necessary.

Skills

Communication

Detail-oriented

Responsibility

On-site work

Education

Bachelor's Degree or Diploma in IT/CS

Information Technology fundamentals

Tools

Microsoft Office

Google Workspace

Adobe Creative Cloud

Job description

As our IT Support , you will be the backbone of Velixir Parfums' operational excellence and technological reliability across all our offices and systems. You will be responsible for setting up, maintaining, and troubleshooting a wide array of hardware, software, and office networks - ranging from laptops and printers to access points and CCTV systems - ensuring a seamless, secure, and uninterrupted workspace for every employee. Your ultimate goal is to build a high-performing IT infrastructure, safeguard company assets and user accounts, and strategically support our fast-paced growth from the technical ground up.

Responsibilities:

• Set up, configure, maintain, and troubleshoot Windows laptops, MacBooks, desktops, printers, scanners, CCTV systems, and other IT equipment.
• Handle asset registration, software installation, email configuration, and work account setup on company devices.
• Manage office networks, routers, access points, and website access restrictions based on company requirements.
• Maintain IT asset records, including device condition, assigned users, warranty status, and repair history.
• Manage company accounts, access permissions, software licenses, and subscriptions.
• Support employee onboarding and offboarding from the IT operational side.
• Coordinate with internet service providers (ISPs), repair centers, and IT vendors when necessary.

Requirements:

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 1-2 years of experience in an IT Support, IT Helpdesk, or System Administrator role.
• Strong understanding of Windows and macOS operating systems, hardware, printers, and office software troubleshooting.
• Basic understanding of LAN, Wi-Fi, routers, access points, DNS, DHCP, and firewalls.
• Familiarity with Microsoft Office (including Excel), Google Workspace (including Google Sheets), and Adobe Creative Cloud.
• Detail-oriented in managing devices, user accounts, IT assets, and software licenses.
• Good communication skills; responsive, disciplined, and highly responsible.
• Willing to work full-time on-site in Jakarta.
• Experience with CCTV setup, web filtering, Mobile Device Management (MDM), office networking, or IT asset management is an advantage.