IT Support Engineer

AME Mineral Economics Pty Ltd; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

AME Group is seeking an IT Support professional to own the workplace IT environment as the company grows. You will manage staff VDE, access, devices and security controls while delivering first-line support across research, sales and technology.

The role requires independent queue management, strong Microsoft 365 administration knowledge and experience working in a professional office setting with geographically dispersed staff.

Qualifications

• Minimum 2 years' experience in IT Support, Helpdesk or Systems Administration.
• Experience supporting a professional office environment, ideally with staff in more than one country.
• Experience with Microsoft 365 administration.
• Able to work independently and manage your own queue.

Responsibilities

• Own the staff virtual desktop environment: provisioning, access, performance and availability
• Manage permissions and shared resources, applying least-privilege as standard practice
• Support the transition from the current desktop setup to laptops, keeping security controls in place
• Provide first-line support across research, sales and technology, resolving issues or escalating them cleanly
• Manage the ticket queue, so requests are visible, prioritized and closed
• Look after the office network, meeting room technology, printers and shared equipment
• Own device lifecycle: procurement, provisioning, maintenance, refresh and secure disposal
• Manage endpoints through Intune or similar: enrolment, compliance policies, patching and remote wipe
• Own identity and access: account creation, group membership, permissions and offboarding
• Apply multi-factor authentication and conditional access within the security model set by the infrastructure team
• Make sure new starters have a working environment and the right access on day one, and that leavers lose access the same day
• Own asset and license management: hardware lifecycle, warranty tracking, software license compliance and seat counts
• Write and maintain runbooks and self-service documentation
• Track recurring issues and fix the cause rather than the symptom
• Manage vendors: renewals, support contracts and spend visibility

Skills

IT Support

Microsoft 365 administration

Intune

Identity & access management

Networking fundamentals

Windows admin

Ticketing systems

Education

Diploma or Bachelor's degree in Information Technology or CS

Tools

Intune

Microsoft 365

Job description

AME Group is a leading provider of consulting and research services to the Metals & Mining and Coal & Consumable Fuels industries. Drawing on more than 50 years of industry expertise, we deliver bespoke consulting engagements, subscription research, and software-as-a-service products to clients globally.

About the role

This is the first dedicated IT Support role at AME. You will own the workplace: the people, their working environment, their access and their day-to-day technology, and shape how workplace IT operates as the company grows.

Key responsibilities

• Own the staff virtual desktop environment: provisioning, access, performance and availability
• Manage permissions and shared resources, applying least-privilege as standard practice
• Support the transition from the current desktop setup to laptops, keeping security controls in place
• Provide first-line support across research, sales and technology, resolving issues or escalating them cleanly
• Manage the ticket queue, so requests are visible, prioritized and closed
• Look after the office network, meeting room technology, printers and shared equipment
• Own device lifecycle: procurement, provisioning, maintenance, refresh and secure disposal
• Manage endpoints through Intune or similar: enrolment, compliance policies, patching and remote wipe
• Own identity and access: account creation, group membership, permissions and offboarding
• Apply multi-factor authentication and conditional access within the security model set by the infrastructure team
• Make sure new starters have a working environment and the right access on day one, and that leavers lose access the same day
• Own asset and license management: hardware lifecycle, warranty tracking, software license compliance and seat counts
• Write and maintain runbooks and self-service documentation
• Track recurring issues and fix the cause rather than the symptom
• Manage vendors: renewals, support contracts and spend visibility

Requirements

• Minimum 2 years' experience in IT Support, Helpdesk or Systems Administration
• Experience supporting a professional office environment, ideally in a company with staff in more than one country
• Experience with Microsoft 365 administration
• Able to work independently and manage your own queue

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science or a related field
• Microsoft, CompTIA or equivalent certification is an advantage, not a requirement

Skills and Experience

• Endpoint management: Intune or equivalent, device compliance and patching
• Virtual desktop environments: provisioning, access control and performance troubleshooting
• Identity and access management, and an understanding of why least-privilege matters
• Networking fundamentals: DNS, DHCP, VPN and wireless troubleshooting
• Windows desktop and server administration
• Ticketing systems, asset management, and a habit of documenting as you go
• Patient and clear with non-technical colleagues, since much of this role is working with research and sales rather than engineers
• Working English, since some coordination is with colleagues outside Indonesia

What We Offer

This is the foundation of a workplace IT function. As the company grows across locations, the role can develop toward IT operations more broadly, covering security, compliance and the systems the whole business runs on.