IT SUPPORT

PT Multi Prima Resources; Jakarta Utara; Hybrid; IDR 60,000,000 - 120,000,000; Full time

Benefits offered by this job

THR

Annual leave

Job summary

PT Multi Prima Resources in North Jakarta is seeking an experienced IT Support professional to join our team. You will provide frontline technical support to our employees, maintain IT systems, and ensure smooth day-to-day operations across the Jakarta office and Singapore coordination.

Based in Jakarta with occasional remote support for our Singapore team, you will troubleshoot hardware, software, and network issues, manage helpdesk tickets, assist with software rollouts, and coordinate with

Qualifications

• Provide first-line IT support via email, phone, and in person.
• Troubleshoot hardware, software, network, and connectivity issues.
• Install, configure, and maintain computers, applications, and IT equipment.
• Manage helpdesk tickets and document issues and resolutions.
• Monitor and maintain IT systems, equipment, and security.

Responsibilities

• Support the Singapore team from Jakarta as needed.
• Coordinate with vendors on complex technical issues.
• Assist with software rollout and new employee setup.

Skills

Windows

macOS

Helpdesk tools

Networking basics

Troubleshooting

Communication

Education

CompTIA A+

Microsoft Certifications

Tools

MySQL

JSON

OpenClaw AI

Codex AI

Job description

We are seeking an experienced IT Support professional to join PT Multi Prima Resources in North Jakarta. You will provide technical support to our employees, maintain IT systems and infrastructure, and ensure smooth day-to-day operations.

This role is based in our Jakarta office and will also provide remote IT support to our Singapore team when required.

What You’ll Be Doing

Provide first-line IT support via email, phone, and in person

Troubleshoot hardware, software, network, and connectivity issues

Install, configure, and maintain computers, applications, and IT equipment

Manage helpdesk tickets and document issues and resolutions

Monitor and maintain IT systems, equipment, and security

Support software/system rollouts and new employee setup

Coordinate with vendors and coordinate complex technical issues when required

Provide IT support and coordination for the Singapore team from Jakarta

What we're looking for

1–3 years of experience in an IT support or helpdesk role within a professional environment

Strong knowledge of Windows and/or macOS operating systems

Experience with IT ticketing systems and helpdesk management software

Proficiency in troubleshooting common hardware and software issues

Familiarity with networking concepts and basic network troubleshooting

Excellent communication skills with the ability to explain technical concepts to non-technical users

Strong problem-solving abilities and attention to detail

Customer service orientation with patience and professionalism

Ability to work independently and as part of a team

Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent qualifications are preferred

Experience with enterprise software and systems is a plus

Knowledge of MySQL and database management is preferred

Familiarity with JSON and basic data structures/API concepts is a plus

Experience or familiarity with OpenClaw AI is a plus

Experience or familiarity with Codex AI and AI-assisted development tools is a plus

Working Hours

Monday – Friday: 8:00 AM – 4:00 PM

Saturday: 8:00 AM – 1:00 PM

Sunday & Singapore Public Holidays: Off

Competitive salary based on experience

THR & annual leave

International exposure working with the Singapore team

Opportunities to work with modern IT and AI tools

About Us

PT Multi Prima Resources is a growing company providing operational and business support to several companies in Indonesia and our Singapore-based business partners. We support various functions including operations, administration, project coordination, and IT, helping our partners maintain smooth and efficient business operations.

Our team also works closely with GYLET Elevator in Singapore, providing opportunities to collaborate in an international working environment.