Incident Response Manager (FINNS Beach Club)

FINNS Global Limited; Provinsi Bali; Presencial; IDR 400.000.000 - 700.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

FINNS Bali Membership

BPJS and insurance Mandiri healthcare

Competitive remuneration package

Descripción de la vacante

FINNS Beach Club in Bali is seeking an Incident Response Manager responsible for coordinating safety and security operations, managing critical incidents, and ensuring effective communication between the operations team and CCTV room.

The role focuses on proactive safety measures for guests and staff, staff training in first aid and evacuations, and continuous improvement through post-incident reviews. Fluency in Indonesian and English is required.

Formación

• Bachelor's degree in hospitality, business, or emergency management is preferred.
• Experience in hospitality operations with a safety focus is required.
• Fluency in Bahasa Indonesia and English is mandatory.
• Certifications in first aid, CPR, and safety management are highly valued.

Responsabilidades

• Coordinate safety and security operations and manage critical incidents.
• Ensure effective communication between operations team and CCTV room.
• Monitor staff training in first aid, CPR, and evacuations.
• Serve as primary contact for internal and external stakeholders and provide timely updates.
• Conduct post-incident reviews and update IRPs and SOPs.

Conocimientos

Leadership

Team coordination

Emergency response

Incident handling

Risk assessment

Communication

Staff training

Crisis management

Educación

Bachelor's Degree in Hospitality Management

Business Administration

Emergency Management

First Aid & CPR Certification

K3 Certification (OHS)

Crisis Management Certification

Descripción del empleo

FINNS Beach Club is seeking an Incident Response Manager, responsible for coordinating safety and security operations, managing critical incidents, and ensuring effective communication between the operations team and CCTV room. This individual will be a proactive presence, ensuring the safety and security of our guests and staff.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

• Develop, update, and test incident response plans (IRPs) and standard operating procedures (SOPs) for diverse scenarios, from medical emergencies and security breaches to natural disasters and operational failures.
• Establish clear reporting protocols for all staff, oversee surveillance, and ensure meticulous incident logging and documentation.
• Prioritize guest well-being, manage emergency communications, and ensure staff are trained in first aid, CPR, and evacuations.
• Serve as the primary contact for internal (management, staff) and external stakeholders (local emergency services, medical personnel, police, media, legal counsel), and provide timely updates.
• Conduct post-incident reviews to identify trends, implement corrective actions, and update plans for continuous improvement.

• Relevant Bachelor's Degree in Hospitality Management, Business Administration, Emergency Management, or a related field can be advantageous.
• Significant Experience in Hospitality Operations (5+ years preferred).
• Direct experience in a similar role (e.g., Safety Manager, Security Manager, Operations Manager with strong safety focus, or a similar role in a hotel/resort).
• Fluency in both Bahasa Indonesia and English is required.
• First Aid and CPR Certification, Occupational Health and Safety (K3) Certification, Crisis Management/Incident Handling Certifications or similar.
• Demonstrated ability to lead and coordinate teams, especially in high-pressure situations.
• Risk Assessment Proficiency by identifying potential hazards and vulnerabilities inherent to a beach club setting, including environmental, safety, and crowd management risks.
• Meticulous in the development and maintenance of incident response plans, drill execution, and resource management.

• An opportunity to work in a world-renowned beach club
• Growing your skills and the possibility of growing within the company
• Fast growing company
• Competitive remuneration package
• FINNS Bali Membership
• BPJS and insurance Mandiri healthcare