Front Office Director (FINNS Beach Club)

FINNS Global Limited; Provinsi Bali; On-site; IDR 600,000,000 - 900,000,000; Full time

Benefits offered by this job

FINNS Bali Membership

BPJS and insurance Mandiri healthcare

Job summary

FINNS Beach Club in Bali is seeking a sharp, hands-on leader to oversee Front Office, Guest Experience Managers, and Valet, setting standards and guiding the guest journey end-to-end.

You will drive staffing, SOPs, and tech-enabled guest communications while protecting the FINNS brand at every touchpoint, ensuring calm, proactive service during peak periods and delivering world-class hospitality in a premier beach club setting.

Qualifications

• Proven experience working as Front Office Director or related field in high-volume hospitality environments.
• Bali/Indonesia experience preferred.
• Excellent English communication; additional languages a plus.

Responsibilities

• Guide Front Office, Guest Experience, and Valet teams with clear standards, professional culture, and calm execution under pressure to maintain World’s Best service.
• Own the entire guest flow from arrival to departure, ensuring visibility and proactive handling while resolving bottlenecks and VIP management.
• Control rosters, productivity, and headcount discipline while enforcing SOPs for daily operations, peak periods, and professional incident escalation.
• Develop and optimize tech systems for efficient bookings, check-ins, check-outs, and pre-arrival communications in collaboration with Marketing and Tech teams.
• Support high-value guests through smart table management and improve repeat visitation via database capture and proactive follow-up.

Skills

Front Office Leadership

High-volume Hospitality

English Communication

Team Leadership

Conflict Management

Operations Management

Back-end Systems Knowledge

Tools

Booking Engines

Reservation Systems

POS

ERP

Job description

FINNS Beach Club is looking for a sharp, hands-on leader to take over the leadership of key guest-facing functions: Front Office, Guest Experience Managers (GEMs), and Valet. This role is about setting standards, controlling the guest journey end-to-end, and keeping teams aligned during high-volume service. You’ll lead with presence on the floor, build strong systems, and protect the FINNS brand at every touchpoint.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

• Guide Front Office, Guest Experience, and Valet teams with clear standards, professional culture, and calm execution under pressure to maintain "World’s Best" service.
• Own the entire guest flow (arrival to departure), ensuring the team is visible and proactive while resolving bottlenecks, handling VIPs, and managing seamless team handovers.
• Control rosters, productivity, and headcount discipline while enforcing SOPs for daily operations, peak periods, and professional incident escalation.
• Develop and optimize tech systems for efficient bookings, check-ins, check-outs, and pre-arrival communications in collaboration with Marketing and Tech teams.
• Support high-value guests through smart table management and improve repeat visitation via database capture and proactive follow-up.

• Proven experience working as Front Office Director or related field in high-volume hospitality environments.
• Bali/Indonesia experience preferred (While not mandatory, candidates with strong professional experience will be highly considered).
• Excellent English communication (additional languages a plus).
• Proven leadership in high-volume hospitality (beach club/premium venue/nightlife/luxury hotel).
• Comfortable managing multiple teams and fast-moving operations.
• Strong conflict management skills (calm, factual, consistent).
• Strong organisational skills: rosters, SOPs, training, daily rhythm, reporting.
• Strong technical knowledge of back-end systems including booking engines, reservation systems, POS, ERP, etc.

• An opportunity to work in a world-renowned beach club
• Growing your skills and the possibility of growing within the company
• Fast growing company
• Competitive remuneration package
• FINNS Bali Membership
• BPJS and insurance Mandiri healthcare