Operations Manager (FINNS Beach Club)

FINNS Global Limited; Provinsi Bali; On-site; IDR 240,000,000 - 420,000,000; Full time

Benefits offered by this job

FINNS Bali Membership

BPJS and Mandiri health insurance

Competitive remuneration package

Job summary

FINNS Beach Club in Bali seeks an experienced Operations Manager to support the Senior Operations Manager in overseeing day-to-day floor operations. The role is hands-on, fast-paced, and demands high standards at scale across one of Bali’s busiest venues.

The ideal candidate will have a strong background in high-volume hospitality, leadership of multicultural teams, and fluency in English and Bahasa Indonesia. Evening, weekend, and holiday shifts are required.

Qualifications

• Minimum 5+ years in operations management within high-volume hospitality.
• Proven leadership of floor teams and guest experience standards.
• Strong communication and problem-solving under pressure.

Responsibilities

• Support the Senior Operations Manager to ensure smooth service delivery during peak periods.
• Maintain premium service, manage VIPs discreetly, and resolve real-time issues with recovery.
• Coach floor managers and staff, leading by example and daily briefings.
• Help implement new systems, SOPs, and guest flow improvements with KPI tracking.
• Monitor safety, brand standards, incidents, and report to senior management.

Skills

Operations management

Leadership

Customer service

Multicultural teams

English & Bahasa Indonesia

Job description

FINNS Beach Club is looking for an experienced Operations Manager to support the Senior Operations Manager in driving day-to-day floor operations across one of Bali’s busiest and most high-profile hospitality venues. This role is hands‑on, floor‑focused and operationally demanding to ensure standards are consistently executed at scale.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

• Support the Senior Operations Manager to ensure smooth service delivery, alignment across all departments, and strong floor visibility during peak periods
• Maintain premium service and presentation standards, handle VIPs discreetly, and resolve real‑time complaints or recurring issues with effective service recovery
• Coach Floor Managers and staff by leading by example, reinforcing grooming and behavioral standards, and building accountability through daily briefings and training.
• Assist in implementing new systems, SOPs, and guest flow improvements, while tracking efficiency, progress, and floor execution.
• Monitor operational risks, maintain safety and brand standards, manage incidents, and provide clear reporting to senior management.

• Previous experience as an Operations Manager, Assistant Operations Manager, Venue Manager, Floor Manager or similar in a high-volume hospitality environment.
• Strong background in beach clubs, hotels, restaurants, nightlife, resorts or large-scale F&B operations.
• Experience managing multicultural teams in a fast‑paced environment.
• Fluent in English and Bahasa Indonesia (additional languages are a plus).
• Strong floor presence and ability to lead from the front.
• Excellent communication and problem‑solving skills.
• Ability to manage pressure, guest complaints and operational challenges calmly.
• Strong understanding of service standards, guest experience and venue operations.
• Comfortable working evenings, weekends, public holidays and peak event periods.
• Previous international experience is preferred.
• Bali or Southeast Asia experience is an advantage but not essential.

• An opportunity to work in a world-renowned beach club
• Growing your skills and the possibility of growing within the company
• Fast growing company
• Competitive remuneration package
• FINNS Bali Membership
• BPJS and insurance Mandiri healthcare