Incident Response Manager

Finns Beach Club; Denpasar; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Finns Beach Club in Bali seeks an Incident Response Manager to coordinate safety and security operations, manage critical incidents, and ensure clear communication with the operations team and CCTV room.

You will lead response efforts, train staff in first aid and evacuations, and drive continuous safety improvements. Fluent in Bahasa Indonesia and English with 5+ years in hospitality operations is required. On-site role.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Emergency Management or related field is advantageous.
• 5+ years of experience in Hospitality Operations.
• Direct experience in a similar role (Safety/Security/Operations with safety focus).
• Fluency in Bahasa Indonesia and English required.
• First Aid and CPR Certification, K3, Crisis Management certifications or similar.
• Demonstrated ability to lead and coordinate teams under pressure.
• Proficient in risk assessment for beach club environments and incident planning.

Responsibilities

• Develop, update, and test incident response plans (IRPs) and SOPs for emergencies and operational failures.
• Establish reporting protocols, oversee surveillance, and ensure incident logging and documentation.
• Prioritize guest safety, manage emergency communications, and train staff in first aid, CPR, and evacuations.
• Serve as primary contact for internal and external stakeholders and provide timely updates.
• Conduct post-incident reviews to identify trends and improve plans.

Skills

Team Leadership

Crisis Management

Communication

Incident Handling

Education

Bachelor’s Degree in Hospitality Management or related field

Tools

IRP & SOP Development

Job description

FINNS Beach Club is seeking an Incident Response Manager, responsible for coordinating safety and security operations, managing critical incidents, and ensuring effective communication between the operations team and CCTV room. This individual will be a proactive presence, ensuring the safety and security of our guests and staff.

As Incident Response Manager, you'll proactively manage disruptive events, detecting, containing, and recovering from incidents to minimize their impact on guest experience, safety, and operations, while ensuring swift responses and continuously enhancing the club's resilience.

Responsibilities

Develop, update, and test incident response plans (IRPs) and standard operating procedures (SOPs) for diverse scenarios, from medical emergencies and security breaches to natural disasters and operational failures.

Establish clear reporting protocols for all staff, oversee surveillance, and ensure meticulous incident logging and documentation.

Prioritize guest well-being, manage emergency communications, and ensure staff are trained in first aid, CPR, and evacuations.

Serve as the primary contact for internal (management, staff) and external stakeholders (local emergency services, medical personnel, police, media, legal counsel), and provide timely updates.

Conduct post-incident reviews to identify trends, implement corrective actions, and update plans for continuous improvement.

Qualifications

Relevant Bachelor's Degree in Hospitality Management, Business Administration, Emergency Management, or a related field can be advantageous.

Significant Experience in Hospitality Operations (5+ years preferred).

Direct experience in a similar role (e.g., Safety Manager, Security Manager, Operations Manager with strong safety focus, or a similar role in a hotel/resort).

Fluency in both Bahasa Indonesia and English is required.

First Aid and CPR Certification, Occupational Health and Safety (K3) Certification, Crisis Management/Incident Handling Certifications or similar.

Demonstrated ability to lead and coordinate teams, especially in high-pressure situations.

Risk Assessment Proficiency by identifying potential hazards and vulnerabilities inherent to a beach club setting, including environmental, safety, and crowd management risks.

Meticulous in the development and maintenance of incident response plans, drill execution, and resource management.

First business in Bali was a travel company, Bali Res Centre but soon followed the vision for Semara Resort & Spa, in Seminyak. The Semara team project managed the design, construction and interiors of the boutique resort which included Cubby House Kids Club, Semara Spa, and The Deck Sports Bar. Semara Collection owned and managed this highly successful business until February 2015 when sold to a Singapore based company.

In 2011 Semara Collection added Semara Luxury Villa Resort and Finns Beach Club to the portfolio. This properties construction was not yet complete after 5 years. The Semara team completed the build and opened the resort and beach club by September 2011 (9 months).

This property currently remains under Semara management and is now recognized internationally as one of Bali’s best luxury villa properties, wedding venues and beach clubs.

The rapid growth has not slowed with the addition of Canggu Club in June 2013. Previously a member’s only club the leisure and entertainment venue now is open to the public.

Semara also owns and manages Semara Beach House, one of Bali’s original villa located absolute beachfront on Pantai Berawa, Canggu. It is at this same location that a new beach club is under name FINNS BEACH CLUB starting open on June 2016,

On 1st June 2017 CANGGU CLUB re branding to become FINNS RECREATION CLUB.

First business in Bali was a travel company, Bali Res Centre but soon followed the vision for Semara Resort & Spa, in Seminyak. The Semara team project managed the design, construction and interiors of the boutique resort which included Cubby House Kids Club, Semara Spa, and The Deck Sports Bar. Semara Collection owned and managed this highly successful business until February 2015 when sold to a Singapore based company.

In 2011 Semara Collection added Semara Luxury Villa Resort and Finns Beach Club to the portfolio. This properties construction was not yet complete after 5 years. The Semara team completed the build and opened the resort and beach club by September 2011 (9 months).

This property currently remains under Semara management and is now recognized internationally as one of Bali’s best luxury villa properties, wedding venues and beach clubs.

The rapid growth has not slowed with the addition of Canggu Club in June 2013. Previously a member’s only club the leisure and entertainment venue now is open to the public.

Semara also owns and manages Semara Beach House, one of Bali’s original villa located absolute beachfront on Pantai Berawa, Canggu. It is at this same location that a new beach club is under name FINNS BEACH CLUB starting open on June 2016,

On 1st June 2017 CANGGU CLUB re branding to become FINNS RECREATION CLUB.

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