Operations Manager

FINNS Global; Denpasar; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

FINNS Beach Club in Bali seeks an experienced Operations Manager to support day-to-day floor operations across a high-profile venue. The role is hands-on, floor-focused, and demanding to ensure standards are executed at scale.

The position offers opportunities in a world-renowned beach club with potential for growth within the company, including evenings and peak event periods. Fluency in English and Bahasa Indonesia is required.

Qualifications

• Previous experience as an Operations Manager or similar in high-volume hospitality.
• Experience in beach clubs, hotels, nightlife, or large F&B operations.
• Experience managing multicultural teams in fast-paced environments.
• Fluent in English and Bahasa Indonesia; additional languages a plus.

Responsibilities

• Support the Senior Operations Manager to ensure smooth service delivery across departments.
• Maintain premium service standards and handle VIPs discreetly.
• Coach Floor Managers and staff through training and daily briefings.
• Assist in implementing new systems, SOPs, and guest flow improvements.
• Monitor risks, safety, and provide clear reporting to senior management.

Skills

Floor leadership

Staff coaching

Service standards

Multicultural teams

English

Bahasa Indonesia

Job description

FINNS Beach Club is looking for an experienced Operations Manager to support the Senior Operations Manager in driving day-to-day floor operations across one of Bali’s busiest and most high-profile hospitality venues.

This role is hands-on, floor-focused and operationally demanding to ensure standards are consistently executed at scale.

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Support the Senior Operations Manager to ensure smooth service delivery, alignment across all departments, and strong floor visibility during peak periods
• Maintain premium service and presentation standards, handle VIPs discreetly, and resolve real-time complaints or recurring issues with effective service recovery
• Coach Floor Managers and staff by leading by example, reinforcing grooming and behavioral standards, and building accountability through daily briefings and training.
• Assist in implementing new systems, SOPs, and guest flow improvements, while tracking efficiency, progress, and floor execution.
• Monitor operational risks, maintain safety and brand standards, manage incidents, and provide clear reporting to senior management.

Qualifications

• Previous experience as an Operations Manager, Assistant Operations Manager, Venue Manager, Floor Manager or similar in a high-volume hospitality environment.
• Strong background in beach clubs, hotels, restaurants, nightlife, resorts or large-scale F&B operations.
• Experience managing multicultural teams in a fast-paced environment.
• Fluent in English and Bahasa Indonesia (additional languages are a plus).
• Strong floor presence and ability to lead from the front.
• Excellent communication and problem-solving skills.
• Ability to manage pressure, guest complaints and operational challenges calmly.
• Strong understanding of service standards, guest experience and venue operations.
• Comfortable working evenings, weekends, public holidays and peak event periods.
• Previous international experience is preferred.
• Bali or Southeast Asia experience is an advantage but not essential.
• An opportunity to work in a world-renowned beach club
• Growing your skills and the possibility of growing within the company