Incident Response Manager

Finns Bali; Denpasar; Presencial; IDR 600.000.000 - 900.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

World-renowned beach club

Career growth opportunities

Competitive remuneration

FINNS Bali Membership

BPJS and Mandiri healthcare

Descripción de la vacante

FINNS Beach Club is seeking an Incident Response Manager to coordinate safety and security operations, manage critical incidents, and ensure effective communication between the operations team and the CCTV room. This role focuses on proactive safety leadership for guests and staff in a Bali beach club setting.

You will develop IRPs and SOPs, oversee surveillance, and train staff in first aid, CPR, and evacuations while liaising with emergency services and management.

Formación

• Bachelor's Degree in Hospitality Management, Business Administration, Emergency Management, or a related field can be advantageous.
• Significant Experience in Hospitality Operations (5+ years preferred).
• Direct experience in a similar role (Safety/ Security/ Operations with safety focus) in hotel/resort.
• Fluency in Bahasa Indonesia and English is required.
• First Aid and CPR Certification, Occupational Health and Safety (K3) Certification, Crisis Management/Incident Handling Certifications or similar.
• Demonstrated ability to lead and coordinate teams, especially in high‑pressure situations.
• Risk Assessment Proficiency identifying hazards and vulnerabilities in a beach club setting.

Responsabilidades

• Develop, update, and test incident response plans (IRPs) and SOPs for diverse scenarios.
• Establish reporting protocols, oversee surveillance, and ensure incident logging and documentation.
• Prioritize guest well‑being, manage emergency communications, train staff in first aid, CPR, and evacuations.
• Serve as primary contact for internal and external stakeholders and provide timely updates.
• Conduct post‑incident reviews to identify trends and update plans for continuous improvement.

Conocimientos

Incident response

Leadership

CCTV coordination

Emergency management

First Aid/CPR

Hazard identification

Risk assessment

Communication

Educación

Bachelor's Degree in Hospitality Management

Bachelor's Degree in Business Administration

Descripción del empleo

Incident Response Manager (FINNS Beach Club)

FINNS Beach Club is seeking an Incident Response Manager, responsible for coordinating safety and security operations, managing critical incidents, and ensuring effective communication between the operations team and CCTV room. This individual will be a proactive presence, ensuring the safety and security of our guests and staff.

FINNS World's Best Beach Club is not just a beach club; it’s a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Develop, update, and test incident response plans (IRPs) and standard operating procedures (SOPs) for diverse scenarios, from medical emergencies and security breaches to natural disasters and operational failures.
• Establish clear reporting protocols for all staff, oversee surveillance, and ensure meticulous incident logging and documentation.
• Prioritize guest well‑being, manage emergency communications, and ensure staff are trained in first aid, CPR, and evacuations.
• Serve as the primary contact for internal (management, staff) and external stakeholders (local emergency services, medical personnel, police, media, legal counsel), and provide timely updates.
• Conduct post‑incident reviews to identify trends, implement corrective actions, and update plans for continuous improvement.

Qualifications

• Relevant Bachelor's Degree in Hospitality Management, Business Administration, Emergency Management, or a related field can be advantageous.
• Significant Experience in Hospitality Operations (5+ years preferred).
• Direct experience in a similar role (e.g., Safety Manager, Security Manager, Operations Manager with strong safety focus, or a similar role in a hotel/resort).
• Fluency in both Bahasa Indonesia and English is required.
• First Aid and CPR Certification, Occupational Health and Safety (K3) Certification, Crisis Management/Incident Handling Certifications or similar.
• Demonstrated ability to lead and coordinate teams, especially in high‑pressure situations.
• Risk Assessment Proficiency by identifying potential hazards and vulnerabilities inherent to a beach club setting, including environmental, safety, and crowd management risks.
• Meticulous in the development and maintenance of incident response plans, drill execution, and resource management.

Job Benefits

• An opportunity to work in a world‑renowned beach club
• Growing your skills and the possibility of growing within the company
• Fast growing company
• Competitive remuneration package
• FINNS Bali Membership
• BPJS and insurance Mandiri healthcare