In-Room Dining Concierge – Luxury Hotel Guest Service

Park Hyatt; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Park Hyatt Jakarta is seeking a hospitality professional to uphold brand promises and deliver exceptional guest service. The role emphasizes leadership, guest interaction, and cross-department service excellence in a five-star setting.

The ideal candidate will have Indonesian nationality, at least one year in a luxury hotel, and strong English communication, leadership, and people management skills to sustain high hotel standards and guest satisfaction.

Qualifications

• Indonesian nationality is required.
• Minimum 1 year of experience in a similar position in a 5-star international hotel chain.
• Experience in luxury hotels or international exposure is a plus.
• Strong leadership and business acumen.
• Excellent English communication, guest service mindset, and people management skills.

Responsibilities

• Deliver brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers across departments.
• Handle guest complaints and inquiries courteously and ensure problems are resolved.

Skills

Leadership

People management

Business acumen

Guest service

English communication

Education

Degree in Hospitality or related field

Job description

Park Hyatt Jakarta is seeking a hospitality professional to uphold brand promises and deliver exceptional guest service. The role emphasizes leadership, guest interaction, and cross-department service excellence in a five-star setting.

The ideal candidate will have Indonesian nationality, at least one year in a luxury hotel, and strong English communication, leadership, and people management skills to sustain high hotel standards and guest satisfaction.