Concierge Team Leader - Park Hyatt Jakarta

Park Hyatt; Jakarta Pusat; In loco; IDR 180.000.000 - 260.000.000; Tempo pieno

Descrizione del lavoro

Park Hyatt Jakarta is seeking a dedicated Front Office/Guest Relations professional to uphold the hotel’s luxury guest experience on every shift. You will ensure brand standards are implemented, manage guest communications, and coordinate with Concierge, Front Desk, Sales, and Housekeeping to deliver seamless service.

Additionally, you will validate guest data accuracy, support team leadership, and remain flexible to redeploy duties as business needs dictate, always aiming to exceed guest

Competenze

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum 1 year of experience in a similar role at a 5-star international hotel.
• Luxury hotel experience or international exposure is a plus.
• Strong leadership, business acumen, and people management skills.
• Excellent English communication and guest service mindset.

Mansioni

• Ensure brand standards are implemented and guest communications handled promptly.
• Coordinate with Concierge, Front Desk, Sales, Housekeeping, Maintenance, and other departments for seamless service.
• Ensure guest details are entered accurately in line with data-cleaning principles.
• Provide leadership and collaborate with Front Office and other departments.
• Be flexible with duties and redeploy to meet business needs.

Conoscenze

Leadership

Guest service mindset

People management

English communication

Formazione

Bachelor’s degree in Hospitality or Business Management

Descrizione del lavoro

n Organization- Park Hyatt Jakarta

Summary

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly. Ensures that all guest requests and requirements are attended promptly and handled in the correct manner. Ensures speedy, accurate and efficient telephone and message service at all times. Ensures that communication and co-ordination of all Departments, with particular emphasize on the interactions between (but not limited) Concierge and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient. Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. Works closely with other team leaders in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”. Ensures that all guest details are entered correctly in accordance with the principles of clean data. To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills